Candidate will have good communication skills (bilingual is a plus). Skilled in Microsoft Office and various applications. Good with passing on information and giving direction. Being a good note taker is a must and detailed orientated.

• Provide daily administrative tasks to the Sr. Director and Director of Facilities including phone administration, calendar management, and project file management
• Manage vehicle and fleet data collection, reconciliation of purchase, credit card management, and data entry
• Data collection and entry for utility payments (agency-wide facilities), facility vendor invoices, operation permits, furniture inventory, and contract procurement documents. Provide back up support for agency Web Purchasing system
• Provide administrative support for the front desk
• Direct trouble-shooting response to utility providers for facility utilities service loss including maintain outage/restoration communication to the proper personnel and facilities, and ensure billings adjustment
• Issue agency Picture badge ID cards and add Parking access
• Manage department and agency-shared PPE inventory
• Procure appliances and other small equipment as part of project improvement scope
• Other duties may be assigned at the discretion of management

Essential Functions

• Handle customers inquires and problems.
• Dispatch Work Order Tickets to Technicians.
• Provide follow up information to Technicians and Clients.
• Troubleshoot product issues and customer concerns.
• Document and update customer records and work order tickets.
• Develop and maintain good communication relationships with Management, Technicians and Clients
• Previous experience in customer service or another related field
• Ability to build relationships with clients and technicians.
• Ability to prioritize and multitask
• Positive and professional demeanor.
• Excellent written and verbal English and Spanish communication skills.
• Solution Seeker.
• Confer with customers or supervising personnel in order to address questions, problems, pertaining to work order request.
• Ability to operate various office equipment (IPhone, IPad, Copier, scanner, laptop, desk top... among other equipment)
• Must know Houston and its surroundings areas.
• Assists with agency disaster support for our facilities as well as our community