Essential Functions

• Delivers prompt services in a timely, friendly, and consistent manner.
• Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers
• Serves as an advocate for the customer in accessing the needed service
• Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources, and use of resources, materials, and equipment.
• Manages customers in their career exploration, including:
• Developing a relationship with the customer
• Actively listen to determine customers' employment-related wants and needs,
• Identifying skills and abilities,
• Evaluating their past work experience, as it relates to current goals
• Conducting thorough assessments to identify customers' strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals.
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer's needs.
• Provide ongoing communication to ensure customers' needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals.
• Helps customers access other services and resources they may want or need, including Workforce Solutions' financial aid.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)