POSITION SUMMARY

• Provide customer relations to pro-actively secure orders from existing accounts; respond to requests from potential customers regarding product information;
• answer or find answers to product-related questions and advises sales force of such leads; interacts with Production facilities to insure order fulfillment;

assist in monitoring shipments and delivery of orders.

ESSENTIAL FUNCTIONS :

• Process Industrial orders, follow up, track open, closed, pending pickup. Touch base with Customers, or 3PL, on all missed pickups
• Quote Choline products for Industrial orders
• Process Specialty Products orders and communicate with customers and Technical Sales Person to ensure questions regarding orders are clarified.
• Follow up on orders as needed to help ensure on-time delivery to the customer
• Regularly request Industrial and Specialty Product Forms from customers follow up and obtain updated forms. Ensure all forms are saved at designated folders
• Invoicing issues investigate, document, take required action and record for reference
• Assist with maintaining inventory levels at Balchem Transload sites and external warehouses as needed.
• Fixed Assets at customers follow up on containers that have been out for extended periods of time. Reach out to customers as needed.
• Route website queries to other departments, as needed
• Perform other duties as required

Requirements :

• High School Diploma, prefer college degree.
• 3-5 years’ experience in customer service and order entry
• Excellent phone and people skills
• Ability to communicate effectively both written and oral
• Ability to successfully handle multiple tasks and work in an organized and self-supervised manner
• High level of initiative and ability to solve problems

Last updated : 2024-06-11