Position Description Summary

The Welcome Center Attendant is responsible for the professional and timely gatekeeping of the Club’s entrance, ensuring only authorized persons are admitted.

Role & Responsibilities

• Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Provide immediate attention to all Members and guests upon arrival
• Refer to each Member by name with a friendly and outgoing demeanor
• Be knowledgeable about Club events, hours of operation, outlet locations, and other general Club information that may be pertinent to Members
• Check all ID cards as Members and Employees enter the premises.
• Do not allow any unauthorized people into the Club grounds.
• Advise management of any complaints as soon as they occur
• Keep the Welcome Center and surrounding area clean, organized, and presentable always.
• Complete all opening, side, & closing duties, as instructed.
• Be detail-oriented and able to prioritize.
• Solve problems, work as a team, be a leader, and inspire happiness.

• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of the Shoals Club mandatory standards of operations.

Qualifications & Education Requirements

• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• High-end customer service experience in a hospitality or private club environment preferred

Other Accountabilities

• Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
• Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.

Working Conditions

• Outdoors, in varying weather
• Occasionally Indoors, in Office

Physical Requirements

• Regularly required to sit, talk, hear, and use hands
• Must be able to sit and stand for long periods of time
• Repetitive motions are required
• Ability to bend, squat, lift, kneel, and crouch