BKS Partners is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. BKS Partners has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. BKS Partners, a subsidiary of BRP Group, Inc. (NASDAQ: BRP), takes a holistic and tailored approach to insurance and risk management.
The Sr Quality Assurance Consultant, Commercial will serve as a Subject Matter Expert in their business area, understanding workflows and procedures and will support quality assurance efforts. This role will create and execute Quality Assurance auditing and work with the team to ensure training needs identified through audit are addressed. They will work collaboratively on new training materials, revising existing training materials and ensure ongoing training on systems, processes, and tools is professionally delivered. They will conduct investigations and participate in projects for leadership and will provide direction and guidance to QA leadership and business segments for the resolution of identified weaknesses or deficiencies.
POSITION SUMMARY:

• The Sr Quality Assurance Consultant, Commercial will serve as a Subject Matter Expert in their business area, understanding workflows and procedures and will support quality assurance efforts. This role will create and execute Quality Assurance auditing and work with the team to ensure training needs identified through audit are addressed. They will work collaboratively on new training materials, revising existing training materials and ensure ongoing training on systems, processes, and tools is professionally delivered. They will conduct investigations and participate in projects for leadership and will provide direction and guidance to QA leadership and business segments for the resolution of identified weaknesses or deficiencies.

PRIMARY RESPONSIBILITIES:

• Develop quality assurance checklists, conduct investigations, and provide direction and guidance to the Quality Assurance Consultant and business segment for the resolution of identified weaknesses or deficiencies. Identify training needs from results of quality assurance auditing and coordinate with the Quality Assurance Leader and Consultant to provide existing Client Experience colleague training
• Improve CRMG efficiency through implementation of processes, automation, and data-integrity workflows through practical use of current and upcoming agency management tools, and other operating techniques; evaluate client deliverables. Assist Quality Assurance Leader in determining changes to client deliverables such as custom forms and proposals as well as changes that will impact team and training needs that might arise as a result.
• Collaborate with Third Party Vendors to update and improve client deliverable materials in Epic or Agency Management System, improve colleague efficiency, and identify further items that could be shifted to Third Party to help improve Client Experience.
• Communicates regularly with Client Experience Leaders to evaluate their deliverable needs and challenges to further enhance and develop quality assurance documents, training needs, or other areas of expertise require

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Education: Associate Degree or Technical/Trade School required; Undergraduate/Bachelor's Degree preferred
• Experience (years and type of experience): 5 years of experience with 1 year of experience in a training/teaching type of role required; 5 years of experience with 1 years of experience in a training/teaching type of role preferred
• Certification(s): None required; None preferred
• License(s): None required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Experience coordinating and implementing training programs and/or Project Management.
• Experience coordinating and delivering content and curriculum with ability to accommodate all learning styles.
• Thorough knowledge of all parts of varying workflows and how they function together.
• Strong communication, presentation, and facilitation skills.
• Strong ability to influence others.
• Skilled in critical and analytical thinking, active listening, assessment skills.
• Strong attention to detail and awareness to the big picture.
• Ability to self-start with strong sense of ownership.
• Ability to work autonomously and as part of a team.
• Ability to work with diverse demographics and a multi-generational workforce.
• Excellent ability to multi-task, problem-solve, follow up, and adhere to deadlines.
• Proven ability to interact professionally, patiently, and courteously with all colleagues.
• Demonstrates the organization's core values, exuding behavior that is aligned with the firm's culture

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Intermediate to advanced knowledge of Epic
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary

OTHER REQUIREMENTS:

• Bi-lingual (would be a plus)

SPECIAL WORKING CONDITIONS:

• Fast paced multi-tasking environment

IMPORTANT NOTICE:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons.

EEOC (STATEMENT):

• BRP is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

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