82 Customer Service Representative Jobs in Jersey, NJ
Bally Interactive is Hiring a Customer Service Representative Near Jersey, NJ
Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.
Well, what about the team?We are looking for a professional Call Center Representative to provide our customers with the best possible service. This Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails. The ideal candidate will seek to provide a positive experience for every customer that fully resolves their inquiry. They will empathize, listen, and understand the real reason for the contact and take their time to ask all clarifying questions to get a full 360-degree view of the contact. A successful representative will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.So, what will you be doing?
- Understanding and addressing their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients.
- Utilizing software, databases, scripts, and tools appropriately.
- Understand and strive to comply or exceed call center metrics while providing excellent customer service.
- Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
- Adhering to all company policies and procedures.
- Have passion for creating amazing customer experiences
- Understand how to balance quality vs. quantity
- Have growth/learning mindset to help manage change
- Demonstrate excellent thinking and problem-solving skills
- Able to sit for extended periods.
- Able to work on a computer with repetitive hand and wrist movement.
- Have exceptional attention to details
- High School Diploma or equivalent.
- Exceptional Customer Service Skills.
- 1 Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus.
- Great communication skills, both verbal and written.
- Proficiency with computers, especially our CRM and tools.
- Proficiency with computer systems
- Including basic troubleshooting
- Multiple platforms/operating systems
- Knowledge of any of the following a plus:
- iCasino and Online Sports Betting
- Annual vacation
- Annual bonus
- 401K program
- Health insurance
- Company share scheme
- Home office allowance
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal OpportunitiesAt Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Flexible WorkingAt Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
Salary: $42,000 plus a yearly bonus.
Job Summary
Full Time
$39k-50k (estimate)
10/28/2023
07/10/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Customer Support, Troubleshooting, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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