• Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
• Maintain records of personnel performance, dining room labor costs, other expenses to China, glass, flatware, and current departmental time log
• Schedule periodic food service employee meetings to ensure correct execution of restaurant policies.
• Schedule all room personnel in accordance with operating budgets and forecasts
• Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing.
• Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition.
• Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction.
• Ensure food is prepared and served according to the desired portion and quality specifications.
• Advise customers on selection of food and beverage items.
• Ensure adherence to all Board of Health standards.
• Work closely with other departments to ensure seamless delivery of service for our guests.
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances.
• Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees.
• Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees.

Other Duties as assigned.