Shift:

Weekdays 8:00 am – 4:00 pm with 24/7 on-call reporting requirements.

There may be occasional changes in schedule to accommodate time-off requests, and coverage for special events or program specific deadlines.

POSITION RESPONSIBILITIES

Job Overview:

Provides general clinical and administrative oversight of organizational residential and outpatient services. Manages all aspects of residential and outpatient services, inclusive of capacity, sustainability, compliance, and quality assurance. Engages internal and external partners to support and enhance system integration activities. Contributes to the strategic plan for delivery of services within system(s) of care for individuals, families, and support systems. Works collaboratively with senior leadership team.

Essential Functions:

• Oversees the planning, implementation, evaluation, and quality improvement efforts on all operational and programmatic aspects of residential and outpatient services.
• Act as the department head, facilitating and coordinating leaders and staff across disciplines, in performing high quality services within residential and outpatient programing.
• Establish and manage an admission department and/or efficient and effective admission processes for residential services ensuring that census counts remain 92% or higher each week.
• Coordinates with internal and external stakeholders (including 988 Call Centers, Law Enforcement, MRT/MCT, Medical and Hospital Services, Health Department, other community providers, etc.) and lead the planning, implementation, management, monitoring, and evaluation of residential services, and ensures all contractual deliverables with the local behavioral health authority, MDH, Medicaid, etc., are met timely and adequately.
• Oversees the development of organizational strategic plan for residential and outpatient services including, but not limited to, program design, budget management, staff development and management, workflows, policies and procedures, and etc.
• Collaborates with senior management to integrate residential services needs in organization-wide initiatives, including, not limited to, electronic medical records, revenue management, service-delivery, and business intelligence.
• Oversees data collection, analysis, and auditing, and the preparation of presentations, proposals and executive summaries. Utilizes data and metrics to develop and prioritize quality initiatives and long and short-term strategic planning for programming.
• Manage compliance with accreditation and licensure requirements.
• Responsible for employee performance reviews, recruitment, retention, terminations, and staff development and training.
• Participate in community engagement and outreach activities.
• Monitors and tracks clinical documentation, service trends, and makes recommendations based on evidence-based best practices regarding service improvements.
• Demonstrate adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
• All tasks, projects, and/or duties as assigned and authorized, which are congruent as determined by the Executive Director.

Direct Reports:

Yes

Supervision:

Provides oversight of clinical operations and community engagement services, programs, and activities, with immediate supervision of direct reports. This position is a management position which encompasses supervisory responsibility, including the following tasks. Supervisory duties may include but are not limited to encompassing the authority to recommend individuals for hire, promotion, transfer and/or discharge. This position may recommend appropriate evaluation, rewards and/or disciplinary actions to other employees as needed in order to meet organizational policy. This position operates in the best interest of the organization using independent judgement to formulate and effectuate management policies by expressing and making operative decisions relative to the success of assigned departments or teams.

POSITION REQUIREMENTS

Education:

Masters in Clinical Psychology, Social Work, or related field from an accredited University or College, Required.

Credentials:

Licensed and legally authorized to practice under the Health Occupations Article, Annotated Code of Maryland in Social Work, or Professional Counseling, or Medicine, Required. LCSW-C and/or LPC-C, Preferred, licensure supervisory credential Required.

Experience:

10 years of managerial or director level experience in managing human service programs, Required.

Prior experience supporting non-profit operations, Required.

5 years managing people in a residential program setting, Required.

Additional:

Valid and unrestricted driver’s license, Required.

Proficiency with Microsoft Office Suite Products, Required.

Proficiency and familiarity with EHR/EMR systems, Required.

Current BLS Certification, Preferred.

Physical Demands:

Prolonged periods of sitting at a desk or computer workstation.

Prolonged periods of standing, bending, and reaching.

Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands:

Seeks guidance / help proactively to support safety and quality care.

Demonstrates skill of distress-tolerance to maintain calm and safety.

Models positive regard with all members of the community of care.

Establishes and maintains interpersonal boundaries.

Maintains personal and situational awareness through self-reflection.

Practices ethical, evidence-based, and person-first decision-making.