Company Overview:

Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.

Purpose:

The Dock Master is responsible for overseeing and supervising the Resort’s Marina and storage area which includes 39 wet slips. The Dock Master, along with the Dock Attendant, is responsible for serving the marina customers and guests while maintaining the cleanliness of the marina. The ideal candidate is expected to undertake such other duties as may be reasonably required for the smooth running of the marina and when necessary to stand-in for other members of staff to the best of his/her ability.

Essential Functions:

• Oversee the placement of all boats to ensure the maximization of each slip is utilized.
• Ensure the Docks are consistently monitored for safety and efficiency purposes.
• Maintains open communication with General Manager, Assistant General Manager and associates at all times.
• Ensure a successful partnership with the Maintenance and Front Desk teams to ensure the arrival experience is seamless for all guests.
• Provide the highest level of customer and guest services, expedite any and all requests, delivery of provisions and packages.
• Carry out routine cleaning duties that meet established quality standards for all marina-related operations; ensure that standards are maintained and that quality and delivery commitments are met.
• Perform marina-related duties such as securing boats to docks, connecting and monitoring utility services (power, water and telephone), black water pump out, waste disposal and facility sanitation.
• Routinely operate motor and water vehicles and various other mechanized equipment. Provide general security; report disturbances in dock area and maintain general vigilance.
• Provide service to marina and facility guests and carry out routine marina maintenance.
• Comply with instructions or duties as may be reasonably assigned.
• Make reservations and check in marina guest.
• Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance;
• Meet commitments Assists, coach & mentor other associate members as needed.
• Performs other duties as assigned.

Qualifications:

High School Diploma or equivalent; college degree preferred. Three or more (3 ) years’ experience in hospitality, RV & Marina preferred with two or more (2 ) years of managing a marina. This position requires the candidate to spend 90% off his or her work day in the outdoor Marina location. Must be able to tolerate hot, humid work conditions.

Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):

Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.

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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.

Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).

We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.

Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).

Enjoy the Holidays! We offer Six (6) paid holidays throughout the year.

Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.

Paid Time Off (PTO)

Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose

“Performance Hospitality is proud to be an Equal Opportunity Employer.

Drug-free Workplace