Description : T ake and deliver food and beverage orders to Guests in a timely and efficient manner; respect and show courtesy towards Guests;

exceptional Guest service to our Guest; proper wear of uniforms and personal hygiene; complete all sidework thoroughly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Greet, seat and serve Guests in a prompt, friendly, professional way
• Learn and operate Point of Sales System
• Be familiar with specials prior to starting the shift
• Take food and drink orders promptly and accurately
• Pickup orders in window and deliver completed meals to correct customers in a timely manner
• Check back with customers to ensure satisfaction with food and service, refill drinks, and take any additional orders
• Present bill and process payment for orders
• Handle customer complaints in a calm, courteous manner. Inform supervisor of any customer complaints or suggestions
• Restock all service areas
• Keep service areas clean and complete all assigned cleaning tasks
• Advise manager of any personnel situations or policy violations having an adverse effect on restaurant operating performance
• Respond quickly to sweeping and mopping up messes
• Bus tables and reset when dirty with a sense of urgency
• Ability to work in an environment with frequent interruptions and customer interaction.
• Facilitate carry out or call in orders
• Transport plates, glasses and trays to and from the dining room, service bar and kitchen a minimum of 30 times per shift
• Must have the ability to lift bus pans, trays, cases of food and beverage weighing as much as 30 pounds
• Ensure that there is plenty of clean and rolled silverware available to operate the shift. Roll silverware as needed for our Guests and directed by management
• Perform any other tasks as assigned by Manager

Personal Requirements :

• Must have upbeat, outgoing and positive attitude
• Report to work as scheduled, on time, well-groomed and dressed in proper uniform.
• Excellent verbal communication and interpersonal skills
• Must have strong work ethic and reliability
• Ability to work positively in a fast-paced environment while multi-tasking
• Ability to work effectively within a team
• Ability to be on your feet and alert for extended periods of time
• Continuous use of hands and arms
• Maintain strong personal image and uniform standards

Personal Requirements Cont. :

• Required to gain a liquor license if of age
• Ability to operate all electrical or mechanical devices adhering to all safety rules
• Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and restaurant operations
• Must be able to tolerate exposure to cleaning solutions.

General Physical Demands for the Position : Will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds.

Team lift is required for anything over twenty-five (25) pounds or any awkward lifting

This is not meant to be an all-inclusive list. You may be assigned to do other tasks to meet the needs of Bandidos and its Guests.

PI246317420

Last updated : 2024-08-23