12 Customer Solutions Specialist Jobs in Bangor, ME
Bangor Savings Bank is Hiring a Customer Solutions Specialist Near Bangor, ME
ACCOUNTABILITIES:
Organizational Development:
Under the guidance of the manager:
- Contacts customers during early stages of delinquency and works collaboratively to find mutually acceptable solutions in accordance with Bank policy and/or Investor guidelines.
- Continuously works on an early stage outreach strategy to minimize delinquency and non-performing loans.
- Maintains high volume of inbound and outbound calls.
- Reviews customer circumstances and analyzes Bank policy and/or Investor guidelines to designate appropriate early intervention correspondence to be provided and ensures that applicable deadlines are met.
- Assists other members of the Special Assets team by obtaining financial information from customers who are in the early stages of delinquency, for both portfolio and serviced loans, to find alternatives to foreclosure or repossession whenever possible.
- Determines and coordinates the services of property management companies to perform the necessary services (within allowable guidelines) on real estate to inspect, protect, and preserve the value within guidelines established by the Bank or other holders of mortgages for which the loan is serviced. Reviews inspection reports to ascertain property condition and occupancy status; takes appropriate action as required.
- Evaluates loans to determine when legal notice(s) to customers are required in the event that early intervention efforts are not successful.
- Analyzes all customer and property information for loans approaching more serious stages of delinquency and recommends an appropriate course of action based on the relevant circumstances. Transitions loans to other members of the Special Assets team as appropriate.
- Ensures that all loans secured by real estate and/or by personal property collateral are managed according to the servicing standards of Investors and Bangor Savings Bank, as applicable.
- Works effectively and efficiently with core systems.
- Communicates and interacts effectively with other departments of the Bank.
- Produces and interprets reports.
- Develops and maintains spreadsheets.
- Develops and maintains a working knowledge of options available to homeowners in distress and to other customers that can be leveraged to best assist struggling borrowers.
- Creates written communication to customers that meets guidance.
- Assists in ensuring that the Bank is in compliance with local, state and federal laws and regulations.
- Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to teamwork.
- Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
- Performs additional duties as requested.
- Analytical - Observes processes and trends. Makes recommendations for process changes that help achieve departmental and individual goals.
- Initiative - Takes independent action, operates as a pro-active self-starter, acts on opportunities, practices self-development
- Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs
- Integrity/Ethics - Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
- Interpersonal Skills - Has good active listening skills, negotiation techniques
- Vision/Values - Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others, incorporates vision when planning
- Organizational - Has strong organization system. Utilizes system for improvement/advancement of goals.
- High school diploma or equivalent required, college, business or banking professional training helpful.
- Strong verbal and written communications skills required.
- Excellent customer service skills preferred.
- Personal computer literacy required.
- Ability to work independently with minimal supervision essential.
- General office environment.
- Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.
- General office equipment.
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Job Summary
Full Time
$50k-67k (estimate)
06/23/2024
07/12/2024
bangor.com
BANGOR, ME
500 - 1,000
1852
$200M - $500M
Business Services
Related Companies
About Bangor Savings Bank
Wealth Management products: NOT FDIC INSURED | NO BANK GUARANTEE | MAY LOSE VALUE Investment planning for today and generations to come. We are proud to offer the following services: Investment Management - We believe successful investment management begins with a relationship. We will listen to you to ensure a comprehensive understanding of your investment goals, objectives, and risk tolerance. Planning & Retirement Financial planning should be comprehensive, and viewed as a continuing, dynamic process that leads to security in the years to come. Trusts & Estates Trust and estate planning c...an offer significant financial control. Establishing a trust or preparing an estate plan requires a thorough understanding of your individual goals and needs. We will take the time to understand those goals. Institutional Investment Services - Bangor Wealth Management provides businesses, municipalities, nonprofits, and government agencies access to exceptional, comprehensive financial services tailored to the unique needs of the organization. Investment News - Bangor Wealth Management strives to provide our clients with a newsletter that includes year-to-date financials, an outlook on economic growth, US corporate earnings, and other great content quarterly. ___________________________________________ Bangor Wealth Management of New Hampshire, LLC is a wholly-owned subsidiary of Bangor Savings Bank. ___________________________________________ Remember, information posted on Facebook is not secure or encrypted. Never post private personal or account information, whether on our Page or through a message. If you need assistance with your account, please contact us directly. ___________________________________________ http://bangor.com/guidelines
More
Show less
The following is the career advancement route for Customer Solutions Specialist positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist. You can explore the career advancement for a Customer Solutions Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
Explain technical concepts and solutions to non-technical users.
01/21/2022: Medford, OR
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/26/2022: Winston Salem, NC
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
03/23/2022: Lafayette, LA
Provide support for network printers; provide efficient and prompt customer service and support to end users.
04/03/2022: Shreveport, LA
Handles Front-of-House and Back-of-House Customer Support and Sales (Calls & E-mails).
03/06/2022: Winston Salem, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
03/03/2022: Fayetteville, AR
Build trust through relationships with clients and other stakeholders.
03/23/2022: Boston, MA
Understand customer experience needs.
02/03/2022: Davenport, IA
Offer what customers really want.
02/20/2022: Pittsburgh, PA
Providing attentive customer support.
02/12/2022: Los Angeles, CA
Step 3: View the best colleges and universities for Customer Solutions Specialist.
