FUNCTION: Working under the direction and guidelines established by the Mortgage Operations management, the Mortgage Operations Administrator Assistant assumes responsibility for fulfilling all monetary transactions and general ledger reconciliation and serves as the vendor relationship administrator with all Closing agents ensuring service level agreements are adhered. Assists in ensuring that the Bank is in compliance with secondary market standards, as well as, all bank and regulatory requirements. Completes risk management and performance measurement tasks assigned by management in a timely manner. Adheres to Critical Staffing Plan when necessary to ensure that all departmental service level agreements are met. ACCOUNTABILITIES: Completes all monetary transactions associated with loan closing, denial or withdrawn loan files including balancing and funding closings, processing and reconciling general ledger entries. Ensures all government funding fees are remitted and government guarantees are received within the appropriate time frames for each agency. Completes all monetary transactions associated with construction loan, improvement loan and loans with insurance loss claims, processing and reconciling associated general ledger entries. Provide leadership with weekly updates on the status and progress of outstanding improvement loans and loans with insurance loss claims. Responsible for the addition of new closing agents and the assurance that all applicable approval documentation is accurately completed, executed and retained Tracks and monitors Errors and Omissions insurance for all active closing agents to ensure that their insurance is current. Creates and distributes monthly informational newsletter for closing agents. Monitors legal documents outside of established service level agreements, follows-up and provide timely communication to ensure receipt. Handles and tracks all closing agent escalations. Reviews and follows up on all closing agent post closing errors including final title policies and recorded mortgage deeds to ensure they are being delivered within the established service level agreements. Produces and disseminates monthly performance closing agent scorecards including meeting with firms that are not performing to an acceptable level. Recommends closing agents for suspension or removal of approved status. Handles special projects including but not limited to system testing, procedures, reports, and system updates. Assists Mortgage Originations Leadership to implement new processes. Compliance and Control: Assists in ensuring that the Bank is in compliance with local, state and federal regulations Assists in ensuring that the Bank meets Secondary Market standards General: Maintains flexibility with both work duties and assigned scheduling. Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook Performs additional duties as requested Competencies: Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, adjusts plans to meet changing needs Initiative – Takes independent action, operates as a pro-active self starter, acts on opportunities, practices self development Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad Interpersonal Skills – Has good listening skills Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, incorporates vision when planning Knowledge/Skills/Experience Requirements: High school diploma or equivalent required. 2 year College, business or banking professional training/experience preferred. 2-3 years banking experience with focused in mortgage lending regulations, processes and secondary market requirements. 2-3 years of experience in outbound customer service communication with proven ability to assist customer/vendor in meeting requirements. Strong written and oral communication skills. Basic knowledge of accounting principles. Strong ability to multi-task in a fast-paced environment with defined deadlines Physical Demands/Conditions Requirements: General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required. Equipment Used: General office equipment. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.