Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

The Resource and Capacity team is part of the Client Protection organization. The primary focus of the team is to ensure accurate staffing of the Client Protection organization. Business partners include HR, Strategies and Finance. Key priorities for the team are expense management, automation of processes and appropriate staffing of both Customer facing and non-customer facing positions.

Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR. Throughout the tenure of the role, the teammate should gain exposure and acumen in Fraud Detection and Claims area of the organization, and develop or improve skills in Excel and Senior Leaders/Executive Presentations.

Responsibilities:

• Fraud Detection and/or Claims Capacity Planning

• Initiative sizing

• FLU Resource Allocation

• Socializing FTE needs with LOB

Required Qualifications:

• 2 years experience in a Workforce Management, Support, or Leadership role

• Intermediate working knowledge of Excel, PowerPoint, Word

• Ability to connect dots and how data/topics relate and interact

• Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with solutions

• Able to interact effectively with all levels of leadership

• Attention to detail

• Strong organizational skills to ensure team deadlines are met

Desired Qualifications:

• Fraud Detection or Claims Experience

• Capacity Planning Experience

• Proficiency in Data Mining and Data Analysis concepts

• SQL, SAS, Tableau or MicroStrategy experience

Skills:

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

Shift:

Hours Per Week: