Process Design Consultant II

Charlotte, North Carolina;New York, New York; Seattle, Washington; San Francisco, California; Plano, Texas; Boston, Massachusetts; Chicago, Illinois; Tampa, Florida; Houston, Texas; Phoenix, Arizona; Saint Louis, Missouri

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Become a member of the team transforming the way Bank of America delivers commercial credit. This role is part of the Enterprise Credit Analytics and Transformation Strategy (ECATS) team with a focus on designing credit processes and platforms to enable onboarding to target state platforms and tools. The Process Design Consultant partners with business subject matter experts, Product Owners/Managers, Change Management, and Technology to perform current state assessments, business requirements gathering, and target state design.

Responsibilities:

Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits

Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Define and implment a strategic vision for target state platforms across Enterprise Credit

Candidate will leverage knowledge of underwriting & fulfillment processes to improve the deal lifecycle from credit request through booking including any associated adjustments post approval and booking.

Candidate will either have or gain proficiency with regulatory and policy requirements within the end to end underwriting process

Candidate will either have or gain proficiency with current state underwriting, monitoring, and fulfillment applications.

Candidate will be required to interact with key program stakeholders such as the platform and process design teams, technology and change management to facilitate solutions and immediate remedies to any constraints discovered during deployment

Skills:

Reporting

Continuous Improvement

Process Design

Process Simplification

Change Management

Program Management

Process Performance Measurement

Business Process Analysis

Critical Thinking

Strategic Thinking

Scenario Planning and Analysis

Process Effectiveness

Conflict Management

Decision Making

Required Qualifications:

5 years of experience in Financial Services Industry

Experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role

Interest in learning new platforms and technologies

Ability to build strategic end-to-end plans for platforms

Ability to create and maintain partnerships with multiple stakeholders

Strong written and oral communications skills

Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations

Candidate must be detail oriented and demonstrate a high regard for operational excellence

Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans

Proficient in Excel analytics and PowerPoint

Desired Qualifications:

8 years experience in Financial Services Industry

Experience in a Credit, Credit Operations, or Transformation/Strategy Role

Interest in learning new platforms and technologies

Proficient in Excel, PowerPoint, and Visio

Familiarity with Agile software development process

Problem solver; ability to think critically and offer creative solutions

Strong attention to detail and a willingness to learn technical specs

Self-starter who is comfortable operating independently in an ambiguous environment

Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .