At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier. Position requires the operation of high-speed machinery used to scan/image documents. The individual must be capable of working in a high-volume and demanding continuous production environment, including sitting for prolonged periods of time. Individual ensures that the documents are scanned/imaged appropriately, following department guidelines. Ability to identify different workflows and document retention. Responsible for performing Match and Compare, HealthLogic Match and Compare and Special HealthLogic Match and Compare as requested by client. Duties include: user maintenance on machine, extracting documents from envelope, identifying exception transactions, cash handling, credit card payments and foreign items.

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

• Heavy lifting up to 25 lbs
• Standing for long periods of time
• Routine equipment maintenance
• PC knowledge

Skills:

• Policies, Procedures, and Guidelines Management
• Business Operations Management
• Adaptability
• Attention to Detail
• Customer and Client Focus
• Issue Management
• Collaboration
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent