Watson Tools Engineer

Plano, Texas;Richmond, Virginia

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

The role of the Fault Monitoring Engineer is to provide engineering services to support the evolution of the Fault Monitoring toolset. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm.

Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.

**Responsibilities:**

Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards

Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies

Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose

Develops software solutions to address manual and repeatable work or inefficient processes

Conducts on-site evaluations of third-party products being considered for firm adoption

Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

**Required Qualifications:**

Minimum 5 years of experience in IBM Netcool Operations Insight & AIOPS platform

Strong knowledge of system and networking concepts

Experience in deploying Netcool Omnibus, Netcool Impact, Network Manager, Probes, Gateways, and Cognos Analytics in high-availability environments

Experience in deploying Topology Manager, Runbook Automation, and CNEA components in the RedHat OpenShift container platform

Experience deploying various probes and gateways in a high-availability environment

Experience in developing custom probe rules

Configuration of network discovery across multi-region environments

Configuration of custom AOC files and custom network views

Experience in designing and developing Cognos custom reports

Experience in developing Netcool Impact custom policies and object server triggers to integrate with third-party systems

Strong hands-on experience with Syslog, MTtrapd, MessageBus probes, IDBC, and XML gateway

Configuration of SevOne network discovery

Configuration of SevOne poll policies

Experience with SevOne object grouping concepts

Experience in building Runbook Automations

**Desired Qualifications:**

Bachelor's degree in engineering, computer science, related field and or technical training

Prior Experience with SevOne Network Performance Management building maps/links

Functional knowledge of Network components such as switches, routers, firewalls, proxies, load balancers etc. Understanding of inter-dependencies of various network components

Self-starter, self-directed and shows initiative

Focused on execution, delivery, and commitment to dates

Skills in Scripting desired; Python, Ansible, Shell, JavaScript

Familiarity with the Software Development Life Cycle (SDLC) process and Agile Project delivery

Sound engineering foundation with network and systems troubleshooting skills

Linux/Unix/Windows server administration

Working knowledge of Active Directory

Can tie strategy and actions to business impact and results

Demonstrates ownership: Is accountable and can hold others accountable (professionally)

Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally

Organized and detail oriented; must have a strong technical acumen

Ability to partner with others for the good of the initiative

Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet

Financial services (Insurance, Banking, Investment banking)

**Skills:**

Analytical Thinking

Automation

Production Support

Adaptability

DevOps Practices

Solution Delivery Process

Solution Design

Collaboration

Innovative Thinking

Stakeholder Management

Technical Strategy Development

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .