Average hours per week: Hourly 35

Required Hours Availability : M-F 7:45-4, Mon- Thurs, 7:45-5 Fridays and every other Saturday 7:45-12

Job Summary:

The CSR role provides outstanding customer service to develop new customer relationships, maintain our current customer relationships and ensure that Bank of Pontiac meets the financial needs of our customers.

Supervisory Responsibilities:

• None

Duties/Responsibilities

• Develop a deep understanding of our products and services, and effectively communicate their features and benefits to customers.
• Assist customers with routine account-related transactions, opening and maintaining all types of personal and business accounts.
• Answer customer inquiries through various channels, including phone calls, and emails in a friendly and efficient manner.
• Resolve customer issues and complaints promptly and professionally by using your critical thinking skills and empathetic approach, as well as adhering to bank policies and procedures.
• Effectively document and track all customer interactions and issues, ensuring accuracy and attention to detail.
• Provide product information, pricing, and availability to customers as requested.
• Collaborate with other departments such Technical Support to ensure prompt resolution of customer inquiries and issues.
• Assist with teller transactions, ensuring accuracy and addressing any concerns customers may have.
• Continuously follow up with customers to ensure their satisfaction and to build strong relationships and loyalty.
• Identify opportunities for process improvements and efficiency enhancements in customer service operations.
• Stay up to date on industry trends and new product features to provide customers with the most accurate and relevant information.
• Adhere to bank policies and procedures.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent critical thinking skills.
• Ability to work in a team-oriented environment.
• Demonstrate regular attendance and punctuality.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• 1 years of banking experience is preferred but not required, we will train the otherwise qualified candidate.

Physical Requirements:

• Regularly: Sitting, Talking, Hearing, Feeling/Touching, Vision – close, peripheral, depth, ability to adjust focus
• Frequently: Walking
• Occasionally: Standing, climbing and/or crawling, Lifting objects up to 30 pounds

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About us

Bank of Pontiac opened its doors for business in 1947. We are a strong community bank offering a variety of financial services to both individuals and businesses in Livingston, Grundy, McLean, Ford, and Tazewell Counties and surrounding communities. We believe in serving and reinvesting in our communities by supporting local schools, churches, clubs, and organizations. At Bank of Pontiac, we believe that “Together We’re Better.”

We offer a competitive salary along with a full benefits package including health, dental, vision, and life insurance, 401(k) and generous paid time off.

At Bank of Pontiac, we believe that diversity fuels innovation. Bank of Pontiac is committed to equal employment opportunities, and we support an inclusive workplace where our members excel based on personal merit, qualifications, experience, ability, and job performance.