58 Customer Service Representative Jobs in West Valley, UT
Bank of Utah is Hiring a Customer Service Representative Near West Valley, UT
DescriptionWe are currently looking for a FT Customer Service Representative/Teller for our branch located at 2309 S Redwood Road, Salt Lake City, Utah.
Hours are Monday- Friday 8:45am-5:45pm.
The Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers and is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.
Essential Functions Of The Job
- Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.
- Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.
- Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.
- Proficiently performs routine, basic and complex transactions and tasks including but not limited to:
- Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.
- Maintain proper cash levels and keeps cash secure at all times. Accurately balances cash drawer and vault and reports variations in accordance with bank policy.
- Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.
- Collects information for outgoing wire transfers up to specified limit.
- Basic account maintenance including address changes holds, and stop pays.
- Open and Close all depository accounts including but not limited to: IRA, HSA, Business and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.
- Completes required reports timely and accurately (including UAR and CTR)
- Expert knowledge of Bank of Utah’s depository products accounts, apps and online services along with a strong understanding of bank’s products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.
- Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
- Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.
- Actively participate in meetings, individual and group feedback/training sessions.
- Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers
- Understands and adheres to Bank policies and procedures
- Ability to earn the trust and respect of customers and co-workers
- Exhibits professional workplace appearance and conduct
- Keeps bank, customer, and employee information confidential
- Participates in training and appropriate professional development
- Reliability in reporting to work regularly and on time
- Informs customers and potential customers of additional Bank services when appropriate.
- Previous customer service experience.
- Basic computer and Microsoft Office Suite skills.
- Previous cash handling experience preferred
- High School Diploma or equivalent required
- Work is performed largely in a pleasant office environment.
- Prolonged sitting, standing, and mental and visual concentration for computer and equipment usage required.
- Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment, and coin.
- Position is not telework eligible, all job duties must be performed in the branch or office
- Travel may be required between branches, to and from training/meetings, etc.
- Attendance is an essential function of the job.
- The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.
Job Summary
Full Time
Banking
$36k-46k (estimate)
06/04/2024
07/17/2024
bankofutah.com
OREM, UT
200 - 500
1952
Private
ERIC TADJE
$50M - $200M
Banking
Related Companies
About Bank of Utah
Bank Of Utah provides personal and business banking, mortgage and commercial lending, wealth management, trusts, insurance, and investment services.
The job skills required for Customer Service Representative include Customer Service, CSR, Microsoft Office, Cash Handling, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
