Description

Summary: The Communications Specialist is responsible for answering incoming calls, directing calls, mail distribution/scanning, and greeting visitors. The Communications Specialist is the first point of contact for the office, which requires a positive attitude and polished, professional appearance.

Essential Duties and Responsibilities:

• Serve visitors and clients by greeting them in a professional, friendly manner.
• Maintains security by issuing visitor badges and/or logbooks.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Scan all mail, attach to the client account and set to the appropriate recipient.
• Effectively prepare daily bank deposits.
• Prepare outgoing mail at the end of each workday.
• Scan incoming faxes, attach to the client accounts and set to the appropriate recipients.
• Perform other duties as required.

Core Competencies:

• Be a self-starter, well-organized and display good business communication skills, both verbal and written.
• Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
• Demonstrated excellent organizational and personal interfacing skills.
• Comfortable learning new applications and taking on new tasks as required.
• Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
• Possess ability to deal with conflict and resolve problems with poise.
• Exhibit a personal commitment to develop insurance knowledge and commitment to obtain an insurance license within 12 months of hire.

Qualifications

Education/Experience:

• Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint).
• Two years of consistent employment in a customer service capacity.
• High School Diploma; College Degree preferred.