Shift: Day
Working Hours: 0730 - 1530
Summary:
The Security Dispatcher is responsible for maintaining professional, effective, and
efficient operation of Baptist Health Security Operations Center. Coordinates activity of
Security Officers in the field and communicates via radio. Receives calls for Security
Dispatch, Panic Alarms, Door Alarms, Fire Alarms, Incident Notification, via telephone
from patients, visitors, and employees. Maintains records associated with the Security
Operations Center. Monitors alarms to systems for medical gas, fire and life safety,
infant abduction, access control, and generators. Dispatches appropriate resources via
radio and telephone for response to system alarms. Actively participates in outstanding
customer service and accepts responsibility in maintaining relationships that are equally
respectful to all.
Other information:
High School Diploma or GED equivalent preferred. 7 years of total related experience.
Prior dispatching experience in healthcare security, law enforcement, or fire/emergency
medical services preferred. Knowledge of security and fire systems, software and
technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided
Dispatching, and Physical Security Information Management systems preferred. Ability
to maintain composure and ensure accuracy in assigning and documenting tasks in a
fast-paced environment that includes frequent interruptions, changes in priorities, and
under stressful circumstances. High security awareness. Ability to maintain
confidentiality in all matters pertaining to patients, visitors, and/or employees required.
Communications skills must focus on customer service by maintaining proper telephone
and radio etiquette. Must be able to read, write, speak, and have good comprehension
of conversational in English. Basic computer skills and knowledge of Microsoft Office.
This job will be authorized 80.00 hours bi-weekly.