22 Customer Service Manager Jobs in Lincoln, RI
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Barentz is Hiring a Customer Service Manager Near Lincoln, RI
- Customer Service Manager** **Job Description** The Customer Service Manager is responsible for overseeing the daily operations of the customer service department and ensuring we are delivering the highest level of service (internally and externally) to Create Customer Success. **Essential Duties and responsibilities** Direct responsibility for the management of the Customer Service Department Identify and implement strategic continuous improvement initiatives Establish customer service goals and metrics and measure performance to the accomplishment of these goals Track customer complaints and/or inquiries and recommend changes to products or services to improve customer satisfaction Ensure procedures and coverage are established to receive and process all customer orders accurately and on time Handle special customer inquiries as needed for product, pricing, availability, etc. Review all customer complaints, initiate corrective actions as needed and manage complaint log Service as escalation contact for service failures/issues - bring resolution to customers and internal processes to prevent further occurrence Serve as a liaison between customer service, internal warehouse staff, and outside warehouses; communicate inventory issues to operations Improve the level of service offered to our customers via unique and new service initiatives Review procedures and processes and engage sales leadership to identify opportunities for continuous improvement Communicate inventory risks and customers' future needs to sales and materials management Maintain all customer files for contacts, pricing, shipping requirements, notes, locations, etc. Responsible for various daily, weekly, monthly, and annual reports related to open orders, invoicing, etc. Establish relationships with customers to foster trust, reliability, and increased business Work closely with other verticals to manage cross-selling opportunities Identify and implement training and development needs for direct reports Provide ongoing, regular performance feedback and constructive criticism for direct reports and address performance issues in a timely manner Identify promotion opportunities for direct reports Support the Barentz culture, including our pillars and fundamentals Responsible for recruiting and retaining top talent within customer service Act as the point person for customer service, both internally and externally Perform other duties and work on special projects as requested **Qualifications** High School diploma or equivalent required, degree preferred Minimum 5 years in Customer Service, at least 3 in a leadership position Experience in chemicals preferred Demonstrated leadership, teamwork, and interpersonal skills Exceptional communication skills required as well as the ability to interact with customers, colleagues, and management on a daily basis Ability and desire to act independently to resolve potential conflicts Self-motivated, high energy, and engaging level of enthusiasm and positive outlook Strong organizational skills, attention to detail, and accurate data entry skills Fluent in Microsoft Office and strong computer/technical skills Barentz North America, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class. **COVID-19 considerations:** All current state and federal covid-19 protocols are being followed. If you are interested in joining our team, please forward your resume and cover letter to: careers@barentz.us.
Job Summary
Full Time
Wholesale
$92k-120k (estimate)
04/07/2024
08/26/2024
barentz.com
HOOFDDORP, NOORD-HOLLAND
500 - 1,000
1953
H. VAN DER WAL
$500M - $1B
Wholesale
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The job skills required for Customer Service Manager include Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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