Job Summary
As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the caf ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.
What You Do
•Work on the caf floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
•Deliver the perfect beverage that exceeds customer with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
•Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
•Ensure that the Caf is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
•Take pride in the Caf and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. .
•Execute all operational standards correctly, in a timely manner and in accordance with the caf standards, safety and health codes.
•Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
•Recognize and offer to help both customers and employees with urgency and care.
Knowledge & Experience
•Passionate about the products we serve.
•Positive and can-do attitude.
•Enjoy working with people.
•Listen to people and enjoy solving problems.
•Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
•Well-organized, efficient, and able to multi-task.
•Can clearly and respectfully communicate and express oneself.
Expected Behaviors
•Treat customers as the first priority at all times.
•Take initiative and consistently grow and expand caf knowledge.
•Enjoy making recommendations and engaging with others.
•Exhibit and demonstrate initiative.
•Support company goals and initiatives and is a team player.
•Show respect and kindness to fellow employees and customers.
•Accept responsibility and execute all assignments correctly and with care.
•Accept coaching and feedback from others openly.
•Flexible and can adapt to an ever-changing environment.
EEO Statement
As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions-including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment-will be conducted without regard to self-identified, perceived or actual age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
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