Base Hospitality Group hires and develops inspired people. Our people make us who we are. Hospitality is our fundamental principle; our foundation. We love people. Hosting people is an honor and we feel grateful and privileged to make our living in this industry.

Results: the right way, all the way, today. Excellence with integrity, and urgency without haste. Base’s mandate is to deliver quality product and service in a timely manner using ethical methods.

The Director of Hospitality (DoH) is responsible and accountable for all aspects of the bottom-line financial performance and the effective and efficient operation of Base’s holdings and hotel operations departments.

Operations departments are housekeeping, laundry, maintenance (keeping in excellent condition the property’s current furniture, fixtures, and equipment), and the functional (property management software training, point-of-sale software training, billing, staffing levels based on occupancy, checklist completion) aspects of the front desk and kitchen/restaurant.

This role ensures that Base’s hotel and commercial properties are operating simultaneously at peak efficiency and maximum effectiveness. By implementing cost controls, operational process improvements, proactive maintenance practices, increasing portfolio NOI, and improving property cleanliness scores the DoH will ensure Base’s properties are maximally profitable, its properties clean, and its staff exceptionally well-trained.

The DoH also directly oversees Base’s procurement department and commercial laundry operations, ensuring decreased operating expenses and reduced project costs.

Essential Functions

The DoH must function in the same manner as an onsite manager, directly making and implementing changes with line level staff during each site visit. This approach is different than one in which a DoH would assign a site manager changes that must be implemented by said site manager. This latter approach is not to be used in Base’s operating model. Instead, the DoH is to implement changes while on site, ensuring that the property’s appearance and performance improves permanently during and following each site visit. The DoH must “inspect what you expect” for all delegated assignments, ensuring that assigned work is completed within appropriate deadlines.

Cost Control

• Ensure all hotels are operating within expense budget and under budgeted CPOR.

• Oversee procurement activity for all Base projects and operations.

• Prioritize and contain payroll and supply costs.

• Accountable for the efficient operation of Base’s properties ensuring positive YOY bottom line flow through by implementing effective and efficient staffing models at each property.

• Define and lead the hotel and CRE operations team and structure.

• Ensure Base’s hotels, residential and commercial properties are receiving the highest quality products and service at the lowest cost.

Operations & Process Improvement

• Consistently seek and eliminate process and operational inefficiencies.

• Consistent increase in room and public space cleanliness scores and room times.

• Ensures properties continued improvement in both brand and Base audits.

• Monitor and remediate situations of under and overstaffing as necessary.

Employee Learning

• Develop and improve hotel onboarding process for operationally-related training items to ensure successful employee retention.

• Ensure hotel staff are trained appropriately, and well versed in the necessary Brand, Base, and technical requirements to be successful.

• Develop a strong pipeline of global, diverse leaders to better prepare the organization for future growth.

Leadership and Human Resources

• Develop and ensure the success of direct reports and talent pipeline.

• Proactively evaluate all aspects of hotel operations and staffing.

• Accountable for portfolio NOI and bottom-line performance.

• Deliver diagnostic and strategic insights to create and support long range planning and strategy development across all operational activities. The proactive quarterly staffing level and purchasing plan is an example of this diagnostic and strategic insight.

Key Performance Indicators

Cost Control

• Global CPOR and bottom-line accountability

• Procurement and supply cost reduction

• Payroll containment

• Operational efficiencies and training

Property Cleanliness

• Development and evolution of an expansive role delineation and process database spanning across Base

• Brand standard and Base audit scores

• Consistent improvement in room cleanliness scores across portfolio

Safety and Facilities Maintenance

• Ensure Base properties are safe, well maintained, and inspection ready at all times

Qualification Standards

• Ability to immediately and effectively implement change with line level staff.

• Ability to secure site manager “buy-in” to support and maintain changes implemented by DoO.

• Ability to focus on projects for long periods of time.

• Proactive, flexible, and comfortable with change.

• Ability to multitask and juggle concurrent projects.

• Basic knowledge of Excel and Microsoft Office Suite.

• Ability to work on assignments independently with little supervision.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication and interpersonal skills.

• This position reflects Base Hospitality Group to outside entities and supplier partners, and a highly professional demeanor is required.

Reporting

The Director of Hospitality reports to Base’s Managing Members and works collaboratively with the Base Senior Leadership Team.

Direct Reports to the Director of Hospitality:

• Housekeeping Managers/Supervisors

• Maintenance Staff Persons

• Laundry Manager/Supervisor

• Kitchen Managers

• Hotel General Managers

• Hotel Assistant General Managers

The DoH is responsible for the operations-related aspects of each of the above managers’ performance and duties.

It should be noted that the DoH is expected to implement changes at each property in the same way that the property’s GM or AGM does. The DoH is intended to be an additional manager while on property and must implement changes while on property in the same way a property-level GM or AGM does.

For example, in the same manner the Director of Guest Experiences provides person-to-person training of line level staff while on site, the Director of Hospitality is expected to provide training to on site staff while on site, ensuring that all staff are exceptionally well-trained and the property’s operations are effective and efficient.

Job Type: Full-time

Pay: $70,375.00 - $120,198.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Morning shift
• On call
• Weekends as needed

Work Location: In person