Job Purpose:

Provides support at the medical office front desk to other team members and patients through excellent customer service and communication skills.

· Work collaboratively with office manager to ensure all patients are provided prompt, quality customer service.

· Follow all Accounts Receivables policies.

· Ensure effective customer service telephone skills.

· Build a productive office schedule and ensure patients are re-appointed prior to leaving.

· Exercise effective communication to ensure cooperation between the front office and the back office.

· Be responsive to patients and patient complaints.

· Assure timeliness and accuracy of paperwork.

· Complete insurance verifications two (2) business days prior to patients’ visits to determine coverage and benefit limits and link insurance in MDLand appropriately.

· Complete the End of Day process which includes submittal of insurance claims and pre-determinations as directed by office manager.

· Participate and prepare office meetings.

· All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Basic clerical and administrative skills.
• Effective communication skills; demonstrates professional and courteous phone etiquette.
• Basic knowledge of insurance and medical terminology preferred.

· Working knowledge of Internet Explorer, Word, and Excel required.

· Effective time management skills with the ability to manage multiple tasks and priorities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Language:

• Chinese (Required)

Ability to Commute:

• New Hyde Park, NY (Required)

Ability to Relocate:

• New Hyde Park, NY: Relocate before starting work (Required)

Work Location: In person