Basin Climbing and Fitness is a brand new rock climbing gym in Waco, Texas. We are seeking part-time Team Leads who will help shape and lead our part-time Team Members, which are the core of our staff at Basin. As a Team Lead for Basin Climbing and Fitness you will be helping to get a startup climbing gym off the ground. As the designated leader for each shift you work, you will play a major role in developing the culture of an exciting new business and community. We have created a job description for what we currently imagine will compose your initial areas of responsibility, but we are seeking individuals who are willing to learn and grow with the business. If this sounds exciting to you, keep reading. We want to make sure you think Basin is as good a fit for you as much as we think you are for Basin.

At Basin Climbing and Fitness, our mission is to champion connection, fitness, adventure, and growth for all by providing an exceptional facility, dynamic programming, and empowering service.

Responsibilities:

• Welcoming patrons as they arrive and ensuring the check in, orientation, and gear rental process flows smoothly
• Running orientations to educate and inform patrons about facility policies, rules, and climbing specific safety and techniques
• Maintaining facility cleanliness
• Walking the floor to engage with patrons and ensure all individuals are following proper personal-risk-management practices and educating patrons when they are not following proper personal-risk-management practices
• Being a resource for your fellow staff members as the point person on shift by answering questions, problem solving, and encouraging and supporting continual learning
• Inspecting and maintaining equipment
• Selling memberships, day passes, classes, and merchandise
• Aiding in training and evaluating facilitators
• Teaching classes and skills clinics
• Helping to run events
• Providing exceptional customer service and creating an excellent customer experience by perceiving, meeting, and exceeding the needs of patrons

Required Experience:

• 2 years in customer service
• 1 years in a leadership role

Preferred Experience:

• Experience in the outdoor industry
• 1 years sales experience
• Knowledgeable about rock climbing

If you are

• A servant leader
• Someone who loves working and growing with a team
• Highly coachable
• A lifetime learner
• A collaborative worker
• An ideator
• Highly detail oriented
• A self starter
• Someone who loves cheering others on
• Someone who loves to teach
• Excited about helping to build something new
• Someone who loves solving problems and making systems more functional and efficient

Compensation:

Part time hourly position, 12-25 hours per week

$15/hr starting pay