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A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 2-4 restaurants. Multi-Unit Managers must have a high level of personal integrity and are able to drive results through continuous employee coaching, training, and sales and profit growth. They are also responsible for providing strong, positive leadership to his/her team to deliver _Friendly_ guest experiences, serve the _Freshest_ products, run the _Cleanest_ restaurants, and provide the _Fastest_ service. They are responsible for working with Restaurant Managers to oversee all aspects of the daily operations of the restaurant.
A Multi-Unit Manager is generally responsible for leading the overall operations of multiple Dunkin locations including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.
Multi-Unit Managers Responsibilities' include but are not limited to:
**Team Environment**
Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
Ensure appropriate training tools are utilized
**Operational Excellence**
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Lead team meetings to communicate relevant operations information, e.g.seasonal products
**Profitability**
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes
**Skills/Qualifications**
Associates degree in related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills
**Competencies /** **Guest Focus**
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
**Passion for Results**
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
**Problem Solving and Decision Making**
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
**Interpersonal Relationships & Influence**
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
**Building Effective Teams**
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employees strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
**Conflict Management**
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Works collaboratively with employees to create individual development plans to strengthen employees knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
**Leading with Vision**
Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
Drives a clear vision or sense of purpose and clearly communicates to the team
Links mission, vision, values, goals and strategies to everyday work
**Strategic Thinking**
Sees where current trends will lead, and how they may influence the organizations direction
Translates the vision for a program into clear strategies
Thinks in strategic terms and is able to make the connection across functional teams
Proven success in QSR management and Multi Unit experience is required. Drive-thru experience service experience is essential.
_?_ _Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee._
Full Time
$80k-106k (estimate)
06/18/2024
07/01/2024
lavazza.co.in
Canton
500 - 1,000
The following is the career advancement route for Multi Unit Manager positions, which can be used as a reference in future career path planning. As a Multi Unit Manager, it can be promoted into senior positions as a Food & Beverage Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Multi Unit Manager. You can explore the career advancement for a Multi Unit Manager below and select your interested title to get hiring information.