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The best thing about this role
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference.
We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
Recently named a Forbes America's Best-In-State Employer 2022!
What you'll do
The Patient Support Services Associate is the Face of Bassett to patients and visitors. It is essential that outstanding service, friendliness, a strong desire to help, and a willingness to make decisions that put the needs of our patients, visitors, and colleagues first, be the foundation of this position.
The Patient Services Support Associate is under the supervision of Patient Support Services, and is responsible for the timely, accurate, safe and effective transfer of patients throughout the hospital complex, and the tracking, coordination, and delivery of relative equipment throughout the hospital.
Has an understanding and adheres to all safety and infection control policies and procedures as related to the carry out of job related duties.
The goal is to provide a safe and pleasant atmosphere for patients, physicians, staff and other clients. The Patient Services Support Associate is part of the Patient Support Services Team and provides assistance in other duties as assigned by Bed Management and Call Center colleagues.
This positions is responsible for assisting where needed to help keep a constant workflow.
Responds appropriately to requests for services (as listed below) and completes all tasks with the patient’s privacy and wellbeing in mind.
Responds immediately when paged and seeks necessary equipment / assistance to provide a safe transfer of the patient. Provides outstanding service as the foundation for completion of all tasks.
Follows established standards for priority and response as developed by Manager, Bed Management and Patient Support Services.
Monitored through observation and customer satisfaction.
Ensures patient is ready to travel and ensures patient has non slip socks prior to travel.
Place patient feet on footrest of wheelchairs, make sure hands are inside stretchers and wheelchairs, make sure all bed rails are up prior to transporting, check for proper placement of linen items during transport, ensure proper placement of IV lines, oxygen tubing and Foley catheter tubing.
Monitored through feedback from patients and other staff.
Ensure bedside table is within reach and make sure the patient does not need anything prior to leaving. Removes clutter and unnecessary items as seen fit so room is free of obstructions for safety reasons.
Assembles equipment daily to utilize best practices. Continuous disinfection of equipment and tools required for patient use with delivery of these equipment and tools.
Reports all repair problems within 1 hour as documented by Team Leader and Manager, Patient Support Services for repair requests contributes to overall hospital safety program by reporting safety hazards of malfunctioning items needing repair.
Reports safety issues through RL-6 reporting structure.
Uses initiative to find equipment and deliver it within established time frames.
Copies Death Certificate at this time.
What we need from you
Education :
High School Diploma or GED, preferred
Experience :
Customer Service experience desired
Physical Requirements :
Hazards :
Working Conditions :
Occasional odors
Travel :
No travel required
Total Rewards
Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind.
Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include :
Specific benefit offerings may vary by location and / or position
Pay Range
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards.
The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
USD $16.00 / Hr.
Pay Range Maximum : USD $24.00 / Hr.
USD $24.00 / Hr.
We love the difference people bring
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.
Last updated : 2024-05-07
Full Time
$55k-69k (estimate)
05/08/2024
05/24/2024
nycamh.com
Oneonta, NY
<25
The job skills required for Patient service associate include Customer Service, Billing, Call Center, Initiative, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service associate positions, which can be used as a reference in future career path planning. As a Patient service associate, it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service associate. You can explore the career advancement for a Patient service associate below and select your interested title to get hiring information.