Description
JOB PURPOSE OR MISSION : Coordinate all aspects of the volunteer program for the age population served, as defined in the department's scope of service
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

•Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

•Takes initiative in living our Everyday Excellence values and vital signs.

•Takes initiative in identifying customer needs before the customer asks.

•Participates in teamwork willingly and with enthusiasm.

•Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

•Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

•Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

•Maintains accurate and reliable patient/organizational records.

•Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

•Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

•Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

•Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

•Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

•Initiates or redesigns to continuously improve work processes.

•Contributes ideas and suggestions to improve approaches to work processes.

•Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

•Effectively manages time and resources

•Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.

•Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

•Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

•Employee proactively reports errors, potential errors, injuries or potential injuries.

•Employee demonstrates departmental specific patient and employee safety standards at all times.

•Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Coordinates daily operations of the volunteer services program under the direction of the volunteer manager.

PERFORMANCE STANDARDS:

•Responsible for the coordination of volunteer programming throughout the organization under the direction of the volunteer manager.

•Serves as a liaison with other departments regarding volunteer issues, needs, and / or concerns.

•Assists with the planning and implementation of events requiring volunteers.

•Responsible for accurate and timely reporting of data pertinent to volunteer coordination.

•Compiles and prepares statistical record keeping, and monthly and annual program reports as needed.

•Maintains appropriate volunteer logs and records, ensuring accuracy and timeliness.

Participate in volunteer placement process.

•Complete and process all necessary paperwork for payroll, reimbursement, and leave in a timely manner.
2. Coordinates the recruitment, selection, orientation, and placement of volunteers throughout the organization as needed under the direction of the volunteer manager.

PERFORMANCE STANDARDS:

•Coordinates with the volunteer manager to determine the best utilization of volunteer resources.

•Coordinates interviews/shadow shifts for potential volunteers.
3. Coordinates and facilitates the training of volunteers.

PERFORMANCE STANDARDS:

•Coordinates with volunteer management to identify volunteer training needs.

•Collaborates with volunteer manager on orientation and continuing education sessions.
4. Coordinates and assists with planning for recognition events to retain volunteers throughout the organization.

PERFORMANCE STANDARDS:

•Interacts with and fosters a positive environment for volunteers to increase volunteer retention.

•Establishes, maintains, and executes appropriate communication channels with volunteers.

•Coordinates and maintains effective reward and recognition programs for volunteer retention.
5. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS

1 year preferred experience in volunteer program coordination, including but not limited to: identifying volunteer service opportunities, recruiting and training volunteers, recognizing volunteer contributions, soliciting volunteer feedback, and maintain volunteer records.
EDUCATIONAL REQUIREMENTS

High school diploma or equivalent

Bachelor's degree preferred
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Computer literate, with ability to quickly learn specific computer system and software packages used by GHS.

Exceptional critical thinking and problem-solving abilities required.

Excellent organizational and customer service skills.
HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Remit information to 3rd party vendors (business associates).
SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, exposure control plan, hand washing, and environment of care.