5 Support Technician II Jobs in Hartland, WI
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Batteries Plus is Hiring a Support Technician II Near Hartland, WI
The Support Technician II for Batteries Plus is an onsite role at our Ascent Repair Operations facility in Hartland, WI. Does this sound like your next exciting opportunity? Apply today!
ResponsibilitiesCustomer Service
- Manage high volume inbound and outbound calls in a timely manner
- Provide live camera-based remote support for in-store device repairs for the following programs: Live Training Sessions, ARO Methodology, and Level 2 CTIA WISE Certification
- Interface with stores on inquires and problematic issues
- Maintain call log, problem resolution of proficiency standards, and customer satisfaction levels.
- Research and document new device issues to enable us to build out device manuals for store groups.
- Support escalated problem situations and escalate problem situations to management when necessary
- Participate in formal device repair training of store associates and owners to include tearing down devices and troubleshooting
- Research and document new device issues to enable us to build out device manuals for store groups.
- Formulate communications, resources, and training material. Partake in taking photos, and assisting with video training production
- Work cross-functionally with Repair Technicians and Inventory Specialists to ensure timely completion of repairs and for technical inquiries
- Act as backup for the call center in receiving calls on troubleshooting cutting, fob programing and equipment
- Act as back to Device Repair Technician to repair cell phones, tablets, light fixtures and other devices as needed
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
- High School education or equivalent with relevant experience
- Previous experience in electronic or device repair
- Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
- Demonstrated problem solving skills. Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
- Excellent organizational skills. Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Job Posted by ApplicantPro
Job Summary
Full Time
Retail
$74k-92k (estimate)
04/20/2024
06/16/2024
ASHEVILLE, NC
500 - 1,000
2016
ROBERT STITZER
$200M - $500M
Retail
Related Companies
The job skills required for Support Technician II include Troubleshooting, Customer Service, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician II positions, which can be used as a reference in future career path planning. As a Support Technician II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician II. You can explore the career advancement for a Support Technician II below and select your interested title to get hiring information.
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