Customer Service and Scheduling Coordinator: Full-Time Position Note: Work history and references required

Responsibilities: Perform routine office tasks including, but not limited to assisting customers with service requests, proposals, routing service calls, typing schedules for technicians, inclusive of the following:

• Assisting customers with scheduling, via phone and email
• Organize workflow and appointments by reading and routing correspondence, collecting customer information and managing water shutdown with corresponding water companies.
• Communicate with technicians to ensure they have the information and support needed to perform their jobs effectively and efficiently.
• Printing, scanning, faxing, filing, organizing, etc.
• Compose, proofread, and distribute e-mails, letters, and documents
• Maintaining the company’s physical and electronic records, including contracts/agreements, promotional mailings, etc.
• Be a detail-oriented and highly organized team player and be able to work in a fast-paced environment with the ability to prioritize multiple competing tasks according to procedures with accuracy and proper follow-up.

Note: Work history and references required

Requirements:

• Applicant must have a minimum of 2 years of general office experience, proficient in Microsoft Office, Outlook, Excel, etc. (Retail customer service experience does not apply)
• Friendly, good teamwork mentality to build supportive working relationships with co-workers
• Be a detail-oriented and highly organized team player and be able to work in a fast-paced environment with the ability to prioritize multiple competing tasks according to procedures with accuracy and proper follow-up
• Maintain professional relationships with new and long-term customers via phone and email
• Preferred to have extensive knowledge of service areas (i.e.: Salinas, Gilroy, San Jose, San Ramon, etc.)
• Willingness to learn new tasks and increase level of responsibility
• Highly reliable with excellent attendance and punctuality
• Office hours are 7:30am-4:30pm Monday-Thursday, 7:30am-2:30pm Friday
• Flexibility to work overtime as needed
• Education: High school or equivalent (Required)

Please no phone calls.

For the right individual, we offer stable work with competitive pay and benefits (health & dental insurance, vacation, and holidays) along with a business casual work environment and co-workers that are enjoyable to work with.

Our company is an Equal Opportunity Employer and at-will employer that does not discriminate in practices or employment opportunities on the basis of race, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other projected status set forth in federal or state regulations.

Notice: Principals only. Recruiters, please do not contact this job poster about other services, products or commercial interests.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Office: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Relocate:

• Gilroy, CA 95020: Relocate before starting work (Required)

Work Location: In person