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Experienced Service Manager - Bay Ridge Auto Group
**Location:** Brooklyn, NY
**About Us:**
Bay Ridge Auto Group, home to Honda, Mazda, and Volkswagen, is a leader in the automotive industry, renowned for our commitment to customer satisfaction and excellence in service. We offer a dynamic and supportive work environment where our team members can thrive and grow. If you’re an experienced service manager looking to advance your career, Bay Ridge Auto Group is the place for you.
**Position Overview:**
We are seeking a seasoned Service Manager with extensive experience in the automotive industry. This role is crucial for leading and developing our service department, ensuring top-tier customer service, and maintaining efficient and effective operations. Familiarity with Honda, Mazda, or Volkswagen is strongly preferred.
**Key Responsibilities:**
- Lead and inspire a team of 15 service associates, fostering a positive and productive work environment.
- Efficiently dispatch tasks and monitor workflow to ensure optimal service delivery.
- Provide hands-on leadership and mentorship to your team, anticipating and addressing their needs.
- Oversee high-priority customer issues, ensuring timely responses and resolutions.
- Continuously update and manage the company's knowledge base to support team success.
- Handle timecard management, schedule creation, and adjustments for holidays and emergencies to ensure fair and consistent staffing.
- Ensure compliance with all federal, state, and local regulations in service operations.
**Qualifications:**
- **Experience:** This position is for experienced service managers only, with a minimum of 5 years in a similar role.
- **Brand Familiarity:** Prior experience with Honda, Mazda, or Volkswagen is highly desirable.
- **Technical Proficiency:** Working knowledge of Windows-based computers, essential software applications, Reynolds and Reynolds, and XTIME.
- **Leadership:** Proven ability to manage a department of at least five employees, with a strong track record of effective employee management.
- **Customer Focus:** Commitment to providing exceptional service and resolving customer issues with professionalism.
- **Physical Requirements:** Ability to thrive on the service floor, spending 6-7 hours a day on your feet while supervising service associates.
**What We Offer:**
- **Competitive Compensation:** Attractive salary and benefits package.
- **Health Benefits:** Health, dental, and vision insurance.
- **Retirement:** 401(k) plan.
- **Work-Life Balance:** Paid time off and holidays.
- **Professional Development:** Ongoing training and clear career advancement opportunities.
- **Supportive Environment:** A collaborative team and a company committed to your success.
**Apply Today!**
Join Bay Ridge Auto Group and be part of a winning team where your experience and skills will be valued, and your career can thrive.
**How to Apply:**
Please send your resume and cover letter to rscarpaci@bayridgecars.com with the subject line "Service Manager Application – Bay Ridge Auto Group."
**Equal Opportunity Employer:**
Bay Ridge Auto Group celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Full Time
$99k-127k (estimate)
09/12/2024
09/29/2024
bayridgehonda.com
Brooklyn, NY
50 - 100
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.