Overview:

We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for guest services and hospitality, providing exceptional customer service to all guests.

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Assist with guest relations and provide information about the resort facilities
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Skills:

- Experience in customer service or front desk operations
- Strong communication skills and phone etiquette
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel management systems is beneficial
- Ability to handle various guest needs with professionalism and courtesy

If you are passionate about delivering exceptional guest experiences and possess the skills required for this role, we invite you to apply for the Front Desk Agent position at our hotel.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Schedule:

• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Billings, MT 59102: Relocate before starting work (Required)

Work Location: In person