Enjoy selling to a variety of customers, from business accounts to contractors to homeowners looking to make their place of work or home special, well we are looking for a Retail Sales Representative to provide excellent customer service for our business. This sales position is truly a welcomed opportunity to join the leading team of lighting sales representatives in New Hanover County and surrounding areas. You would have an opportunity to advise homeowners and their contractors on all of the latest styles of lighting fixtures and finishes that would complement their home or business. All of the brands that deliver the punch that customers are looking for would be at your fingertips or in our local warehouse here in Wilmington. The sales representative would be given the opportunity to train with and learn directly from the senior sales staff, working side by side with them until they become proficient and feel confident enough to make selections and close sales on their own. We have established clients and enough walk-in traffic in our retail location that makes gaining new customers easy. We will also provide guidance on how best to cultivate additional repetitive sales opportunities and will even provide active sales leads to you.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to brighten the lives of the customers each and every day by helping to identify what style, fit and finish the clients are looking for when it comes to lighting up their home. You would present lighting fixture ideas and certainly answer questions that the client may have about the products. You would place lighting fixtures on order based upon what the client chooses with your guidance and then have our delivery team take it directly to their home. Certainly, a positive attitude and a desire to help beautify someone's home or business will make you successful in this role. Ultimately, you will be able to ensure that customers leave our store with the knowledge that you were part of their inspiration.
It's all about the lighting and if you're ready to shine, you should apply.
Responsibilities

• Greet and assist customers to pick out those special light fixtures and custom fans that make a house a home
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service
• Inform customers about discounts and any special offers
• Stay up-to-date with new products

Requirements

• Prior work experience as a Retail Sales Representative, Sales Associate or similar role is helpful
• Understanding of the retail sales process
• Basic math skills
• Broad communication skills, capable of building relationships
• High school degree

Benefits

• Competitive Hourly Pay Commission on Sales Spiff's
• Company Sponsors and pays 75% of the employees' Health Care Plan (and offers Dental & Vision)
• Company Matches Employee Contributions to their Retirement Plan (401k)
• Company Paid Life Insurance (Basic), Company offers Voluntary Life & AD&D
• Company Paid Time Off (Company Paid Vacation Time, Paid Sick Leave and 8 Paid Holidays)
• Company Paid Training & Development