Health Services Systems Analyst II

W2 Contract-to-Hire

Salary Range: $124,800 - $145,600 per year

Location: Martinez, CA - Hybrid Role

Job Summary:

As a Health Services Systems Analyst, you will be responsible for the continuous professional support of a specific clinical, business, and operational application suite, including planning, implementing, and organizing activities related to the selection, deployment, and optimization of enterprise-wide health services applications across various hardware platforms, operating systems, and software environments.

Duties and Responsibilities:

• Coordinate and document significant aspects of the project and processes.
• Develop system modification or replacement proposals, including cost-benefit analysis and resource requirements.
• Create and maintain project plans and coordinate steps to meet implementation or upgrade schedules.
• Implement application changes to support internal and external customers.
• Develop detailed procedures for software installation and configuration.
• Develop test plans for all changes and upgrades to ensure performance and the maintenance of data integrity.
• Perform system and process integration as needed within the scope of the project.
• Identify, track, and report problems to vendors and follow up with customers.
• Develop requirement documents to ensure that the business needs, including functional specifications, are documented and reviewed before system acquisition or system enhancement.
• Communicate changes to internal and external customers and department management promptly.
• Develop and maintain training environments and materials and provide role-based education (classroom setting, handouts, e-learning, etc.).
• Coordinate and provide initial and follow-up training to customers.
• Work with internal analysts and technical staff to conceptualize functions, data structures, and best fit and create functional specifications to meet customer expectations.
• Propose comprehensive options for solutions to complex problems, considering all technical and operational issues.
• Provide objective assessments of implementation quality, documenting sources of error and "lessons learned."
• Define and perform primary testing of enhancement and upgrades before release to users.
• Function as a liaison between the technical team, user community, and stakeholders
• Identify scarce, inadequate, or absent resources and make provisions to resolve the deficiencies.
• Provide assessments of existing system capabilities, workflow, user requirements, options, and outcomes to evaluate the effectiveness of changes.
• Provide and promote excellence in customer service for both internal and external customers.
• May provide lead direction to junior personnel.

Requirements and Qualifications:

• Bachelor's Degree in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field
• 3 years of system analysis experience; 2 years of experience in a healthcare IT environment, working with end users to extract, document, and optimize data flow, implement hospital systems, and support applications and databases.
• Demonstrable project management experience as a technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.
• You may be required to obtain and maintain vendor-specific certifications on supported applications. Possession of a current Epic certification may substitute for required education.
• Able to protect the security and confidentiality of system data.
• Knowledge of health information systems applications, health information exchanges, and standard healthcare message formats
• Healthcare financial and data reporting requirements
• Healthcare and health plan organization and structure
• Project management principles and practices
• Time management and organization skills with the ability to work on multiple projects simultaneously
• Data analysis techniques
• Methodologies used in the practice of systems analysis
• Analytical and problem-solving skills
• Strong verbal and written communication skills
• Can work independently and collaborate as needed with the team and other divisions
• Analyze technical specifications for data and applications.
• Experience troubleshooting information systems and applications to resolve complex problems
• Can communicate technical information effectively to various levels in the organization, including the vendor community
• Demonstrated care in handling customer needs and building a trusting rapport with customers
• Adaptable to ongoing change and work in a fast-paced, customer-focused environment
• Able to provide and promote excellence in customer service for both internal and external customers
• Can acknowledge and respect cultural and linguistic differences.

Desired Skills and Experience

Healthcare, system analysis, project management, EPIC

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