Technical Writer, Cloud Infrastructure

W2 Contract

Salary Range: $104,000 - $124,800 per year

Location: Cupertino, CA - Hybrid Role

Job Summary:

We require an experienced Technical Writer to create documentation and copy for innovative applications and custom solutions. This role requires proven experience in a highly technical field, such as software development, computer science, or engineering. You will evaluate and analyze complex information to help people better understand intricate systems.

Duties and Responsibilities:

• Develop comprehensive documentation that meets organizational standards.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Requirements and Qualifications:

• Bachelor's degree in a relevant technical field
• 2-4 years of industry experience as an effective technical writer (Kubernetes, containerization, cloud infrastructure)
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Works effectively and closely with engineering teams
• Experience with macOS
• Strong interpersonal and team player skills; willingness and ability to communicate and build relationships with Engineering

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