The Director of Perianesthesia Services at Baystate Medical Center reports directly to the Vice President of Surgical Services and works in collaboration with the Department of Surgery Chairman, Chairman of Anestheisa, as well as entity leaders (CEO, CMO, President of BMC, CNO, other key stakeholders) and Surgical Services managers across BH. The Director of Perianesthesia Services is accountable for the effective management and administration oversight of Perianesthesia Nursing in Chestnut Surgery Center and the BMC Inpatient Operating Room as well as collaborating with all Baystate Health entities (BFMC, BNH, BWH) to foster a unified team based approach to patient care, while supporting a Culture of Safety.

The Director of Perianesthesia Services directs the allocation of efficient resources, prepares and maintains operating budgets, oversees development and implementation of policies and procedures, and directs overall staff engagement and development activities, through the use of ASPAN Perianesthesia Nursing Standards, Practice Recommendations and Interpretive Statements. The director is also responsible for assuring that services are provided in a safe and efficient manner in accordance with federal, state, local, and other associated accreditation entities and regulations.

This position will work closely with other leadership positions throughout the organization and must have a strong ability to work as a team member and communicate effectively at all levels throughout the organization in order to effect the successful completion of the short and long term objectives of Baystate Health.

The ideal candidate will have a strong working knowledge of employee engagement practices, management practices, process improvement, diversity, as well as the ability to support the organization's mission and operating principles.

**MANAGEMENT / OPERATIONS:** Oversight responsibility for perianesthesia nursing services at Baystate Medical Center. Incorporates operational practices that include LEAN principles, and staff engagement to deliver and meet/exceed quality, safety, financial, and patient/family experience targets. Strategically utilizes local, regional and national benchmarks and networks to advance services.

?Supports and promotes access to services (schedules of staff and equipment), development and oversight of policies and procedures, equipment maintenance/service and vendor relationships, and overall operating efficiencies.

**STRATEGIC / BUSINESS DEVELOPMENT:** Collaborates with senior management team, medical leadership, and staff to develop strategic priorities and plans to implement new programs/services, manage expenses, and grow revenue and contribution margins. Forecast future growth opportunities and emerging technologies necessary to effectively manage volumes and ensure the provision of the highest possible level of clinical quality. Establish and maintain strong/positive relationships with physicians and their office staff, vendors, and other department staff throughout the hospital in order to promote services, address critical issues, attract and retain customers, and ensure communication of new technologies/services, successes, improvement initiatives, and department needs. Manage customer service and service recovery efforts as necessary; train and oversee staff to handle situations directly and appropriately. Collaborate with Physician and Nursing to facilitate the schedule each day, especially with add on emergencies.

**QUALITY & PERFORMANCE IMPROVEMENT:** Establishes and monitors quality assessment and improvement plan to assure professional and technical competence, as well as the efficiency and effectiveness of operational systems. Maintains a quality control program to monitor personnel qualifications, training, performance, equipment and facilities. Maintains and promotes expertise in Lean, process flow design, efficiency, and performance improvement relative to Perianesthesia services and Surgical Services Patient/Family Experience. Interact with the surgeons as well as the office managers and scheduling coordinators to ensure workflow.

Establishes and maintains an environment/culture that is committed to promotion of the BH operating principles, high standards of quality care, patient safety, and customer service.

**COMPLIANCE / REGULATORY:** Assures compliance with TJC, DPH, OSHA, and various regulatory agency standards, laws and regulations for Perioperative Services; including writing and revising Perianesthesia policies as well as communicating them to staff, surgeons, anesthesia team members, and others.

**HUMAN RESOURCES:** Leads, mentors and coaches subordinate managers and supervisors, to ensure effective systems and processes are in place for staff planning, talent acquisition, engagement, retention, performance & conflict management, and professional development. Reviews and approves disciplinary action and/or terminations under the guidance of HR. May direct the investigation and resolution of complaints or other staffing problems. As a successful mentor and motivator, effectively develops current and future leaders. Collaborates effectively with attending physicians, residents, fellows, RNs, technicians, and others.

In conjunction with the Value Analysis Team and Material Department, negotiates and establishes group purchase agreements for all BMC operational supplies, equipment, and professional services. Coordinate departmental facility maintenance, renovations and expansion initiatives.

Business Relationships: In collaboration with the Vice President of Surgical Serivces, the Chair/Chief, and other entity leaders, drives strategy and future direction for Surgical Services.

Emphasizes elements of operational excellence: the achievement of high value (high quality at low cost), extraordinary service and cultivation of highly effective teams.

Address system and interdepartmental problems related to the Perioperative Services, procedural and surgical floors (hospitalists, medical consults, radiology, laboratory and pathology).

Promote and support a Culture of Safety in the Perioperative and Procedural areas, serving as a conflict resolution mentor and system wide coach.

**Minimally Required Experience:**

3 years of experience in Surgical Services, preferably PACU nursing required

3 years of experience in a leadership role, preferred

Or equivalent combination of education and/or experience

**Skills /Competence**

Must have demonstrated knowledge of Perianesthesia Services (PACU) operations, skilled team facilitator, negotiator with vendors, excellent written and verbal communication skills, computer and software skills: Word, Excel and PowerPoint. Experience with various software such as Cerner.

Ability to communicate effectively, both orally and in writing.

Ability to develop business plans and strategies.

Ability to establish the strategic direction and business plans for a functional group.

Ability to manage complex projects and resources (people, costs, time).

Ability to strategize, plan and implement change.

Ability to understand Contractual Agreements.

Ability to work effectively both as a team player and leader.

Knowledge and understanding of financial and statistical activity reports.

Knowledge of principles and practices of organization, administration, fiscal and financial Servant leadership in line with our core values of Respect, Integrity, Teamwork, and Lifelong Learning. Ability to build a team culture ensuring commitment to customer focus, ownership, collaboration, courage and appreciation of differences

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**You Belong At Baystate**

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

**Education:**

Master of Business Admin, Master of Nursing (Required)

**Certifications:**

Advanced Cardiac Life Support - American Heart Association, Certified Post Anesthesia Nurse - American Board of Peranesthesia Nursing Certifications, Inc., Registered Nurse - State of Massachusetts

**Equal Employment Opportunity Employer**

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

**Ab** **out Baystate Health**

Baystate Health (BH) is one of New Englands leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

Baystate Medical Center in Springfield

Baystate Childrens Hospital (located at Baystate Medical Center)

Baystate Franklin Medical Center in Greenfield

Baystate Wing Hospital in Palmer

Baystate Noble Hospital in Westfield