Position Summary

Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.

Principal Responsibilities

Acquire and Maintain Customers

Basic furniture, appliance, home electronic installation/removal

Complies with all company vehicle safety standards and documentation

Credit/Customer Relationship Management

Customer payments and data entry in VersiRent computer program

Fill out receipt books, make journal entries Inbound/Outbound Service calls

Making deliveries or collecting merchandise Sales and merchandising, and all other duties deemed necessary by store management

Requirements for Account Representative

Excellent telephone skills

Intermediate math skills

Maintain professional appearance

Must be able to drive during day, night and meet all safety requirements

Must be able to explain terms of rental/lease agreement to customer

Must be able to read, write and communicate effectively in person and over telephone

Must be able to work overtime

Must be proficient in product features, benefits; must be able to work on showroom floor

Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements

Regular and consistent attendance, including nights and weekends as business dictates.

General Physical Requirements

Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds

Stooping, bending, pulling, climbing, reaching, and grabbing as required

Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics

Prolonged driving and standing

Must be able to work in and outdoors in a variety of climates and weather conditions