** SBA Portfolio Support Specialist**

**Job Category****:** Loan Officer **Requisition Number****:** SBAPO004840 Showing 1 location **Job Details**

**Description**

**Position Information**

Job Title: SBA Portfolio Support Specialist

Department: SBA Loan Department

FLSA Status: Non-Exempt

Reports to: SBA Portfolio Administrator/Manager

Full/Part Time Status: Full-Time

Work Location: Los Angeles, CA

Travel Requirement: 0-10%

**Education**

Minimum Education Level: College degree preferred but not required

Combination of Experience and Education can meet the job requirements: Yes

**Language Requirement**

English: Written: Intermediate Verbal: Intermediate

Korean: Written: Intermediate Verbal: Intermediate

**Computer/Systems Knowledge Requirements**

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate

Microsoft Excel: Intermediate

Microsoft PowerPoint: Intermediate

**Responsibilities & Duties**

Provide quality customer service (internal & external) to various inquiries that does not involve credit decisions.

Manage financial ticklers

Manage loan payoff

Manage file room and store paid-off files

Order vendor reports

Produce standard letters and notices

Ensure various administration reports are accurate and validated in timely manner.

Consolidate various monitoring reports as needed.

Proper record keeping of relevant documents as assigned.

Other duties and responsibilities assigned by the supervisor.

**Job Qualifications/Requirements**

Required: Good written and oral communication skills.

Required: Ability to define problems, collect data, establish facts, and draw conclusions.

Required: Ability to follow various work instructions with positive attitude.

Required: Ability to adopt changes, understand others priority, and accommodate.

Required: Previous experience working with team settings.

Required: Project professional image.

Required: Know when to apply own discretion in prioritizing various tasks and sensitive about sharing information.

**Physical Demands**

Lifting/Carrying

Under 10 lbs: Occasional (1% - 33% of the time)

1120 lbs: Occasional (1% - 33% of the time)

21-50 lbs: Occasional (1% - 33% of the time)

Pushing/Pulling

Under 10 lbs: Occasional (1% - 33% of the time)

1120 lbs: Occasional (1% - 33% of the time)

21-50 lbs: Occasional (1% - 33% of the time)

51-100 lbs: Occasional (1% - 33% of the time)

Over 100 lbs: Occasional (1% - 33% of the time)

Twisting/Turning

Reach over shoulder: Occasional (1% - 33% of the time)

Reach over head: Occasional (1% - 33% of the time)

Reach outward: Occasional (1% - 33% of the time)

Climb: Occasional (1% - 33% of the time)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Rarely (Less than 1 hour per week)

Sit: Frequent (34% - 66% of the time)

Walk-Normal Surfaces: Constant (Over 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)

Stand: Frequent (34% - 66% of the time)

Bend: Frequent (34% - 66% of the time)

Other

Keyboard/Ten Key: Frequent (34% - 66% of the time)

Fingering (fine dexterity): Frequent (34% - 66% of the time)

Handling (grasping, holding): Frequent (34% - 66% of the time)

Repetitive Motion Hands: Frequent (34% - 66% of the time)

Repetitive Motion Feet: Frequent (34% - 66% of the time)

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**