Job Description: Job Title: Client Access Manager Location: Columbia, MO Department: Client Access Services Employment Type: Full-time Shift: Mon-Fri 8am-5pm Job Summary: As our Client Access Manager, you'll play a vital role in ensuring the success of our teams and the growth of Burrell Behavioral Health. You'll oversee and support our Client Access Supervisors and teams, providing coaching, training, and guidance to help them thrive. Your expertise will also be leveraged to drive process improvements, innovative solutions, and exceptional client experiences. The Client Access Manager position offers… All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Paid Time Off - 29 days per year including vacation & holiday pay Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement Key Responsibilities: Directly oversee and support Client Access Supervisors and their respective teams Collaborate with Client Access Supervisors to identify areas of opportunity in workflow, processes, and personnel Provide coaching and training to Supervisors and Client Access Representatives. Conduct yearly evaluations of direct reports and provide feedback Set obtainable team and supervisor goals and expectations Review the accuracy of Client Access Supervisors' timecards and time off requests Continuously review processes with all levels of Client Access management Represent Revenue Cycle and Client Access in a professional, collaborative, and relevant manner to support innovation Represent Burrell in a professional, collaborative, and relevant manner to external vendors Develop, implement, and manage reports and audits related to client overall experience and accuracy Conduct onsite visits/observations biweekly or as needed Ensure Supervisors are conducting weekly onsite visits or as needed Provide documented feedback and communication with regards to staff development and coaching opportunities Qualifications: High School Diploma, GED, or Hiset 2 years experience in a customer service / administrative leadership role preferred Valid driver's license and reliable transportation Strong organizational and leadership skills Excellent written and verbal communication skills Ability to work effectively in a fast-paced environment Strong attention to detail and analytical skills Familiarity with behavioral health industry and regulations preferred By joining our team as a Client Access Manager, you'll have the opportunity to make a meaningful impact on our organization's success while developing your leadership skills and expertise. Client Access Manager Leadership Operations Healthcare Administration Behavioral Health Customer Service We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k employees