Job Category: Full Time - DIRECT HIRE EMPLOYMENT

Compensation: $28.00 - $35.00/Annual Salary Full Benefits

Do you have a passion for quality and innovation? BBSI is seeking an IT Support Technician to join a top-tier door and window manufacturer. Dive into a dynamic, growth-driven environment and play a key role in the future of building materials.

Position Summary:

As an IT Support Technician, you will provide information technology support services to our client company, their employees and business operations. You will collaborate with the IT team to maintain company-wide operations through the installation, configuration, setup, and troubleshooting of hardware, software, and virtual and cloud-based systems and services.

Key Responsibilities:

• Maintain users, devices, and systems inventory for the company's eight physical locations (BP, RS, SB, SC, SK, RJ, RV, CC), as well as hybrid/cloud service systems and tools.
• Provide input for day-to-day product or service order requirements to better support users and company operations.
• Act as a technical resource in IT Special Projects (product rollouts, migrations, maintenance, upgrades, systems updates).
• Evaluate and resolve problems using IT department-defined and industry best practices, policies, or procedures.
• Communicate effectively at all levels, from clients to senior leadership, to resolve issues.
• Install, set up, and configure hybrid cloud software, hardware, networks, and peripheral equipment and services.
• Troubleshoot and resolve end-user and company business operations issues promptly.
• Ensure adherence to company security measures, policies, and procedures.
• Maintain technical support procedures (run books) and reports.
• Analyze logs to determine trends or potential issues.
• Support the implementation of new solutions, services, or IT projects.
• Create accounts for new users and provide instructions for initial system setup and maintenance of passphrase and security best practices.
• Test and evaluate technology.
• Provide insight into IT technical requirements.
• Repair and/or replace equipment (physical and virtual) as necessary

Technical Skills & Qualifications:

• Excellent customer support and relationship-building skills.
• Effective load balancing and organizational skills.
• Basic understanding of networking systems (routers, switches, firewalls, DHCP, DNS, TCP/IP).
• Basic understanding of cloud concepts (IaaS, SaaS, PaaS, DBaaS, BaaS).
• Strong experience with Windows 10 or higher operating systems.
• Basic experience with Windows Server operating systems.
• Experience with MS Azure and MS 365.
• Proficiency in computer hardware and software installation and troubleshooting.
• Familiarity with virtualization technology (VMware vCenter, Hyper-V, KVM, or others).
• Basic understanding of database systems (MS SQL).

Preferred Qualifications:

• Associate degree or specific expertise certifications in current technologies focused on computer information systems, information technology, computer science, or engineering, or 2 years in a technical support role.
• 2 years of experience with Windows Operating Systems and MS Azure Cloud (Hybrid).
• 3 years of IT support experience.
• Effective written and verbal communication skills to interface with all levels of leadership.
• Experience working with different operating systems (Windows, Linux, MacOS), hardware (physical and virtual), and network systems.
• Desired experience with Windows Systems Administration, Active Directory, DHCP & DNS.
• Certifications in Microsoft, Linux, Cisco, VMware, Dell, etc.
• Experience in technical support, desktop support, or a similar role.

Benefits:

Medical/Dental/Vision

401(k) Retirement Plan w/ Employer Match

Paid Time Off (PTO)

Section 125 Flexible Spending Account (FSA)

Employee Discount Program

Employee Referral Program

Life Insurance