BCForward is currently looking for Care Engagement Specialist – Remote (PST)

About BCforward

Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000 consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.

Position Title: Care Engagement Specialist - Remote

Location: Remote

Expected Duration: 6 months.

Pay Rate: $18/hr on W2

Summary:

• Care Engagement is responsible for supporting the organization’s goals of obtaining health needs screenings, scheduling preventive service appointments and educating members on plan benefits and services.
• Provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Job Responsibilities:

• Make outbound or receive inbound calls from members to schedule doctor appointments, assist members that need to complete Health Needs Screenings or make payments to become eligible for enhanced benefits.
• Influence members to take advantage of additional benefits available by educating members on enhanced services that are available and recommending preferred providers.
• Educate members on utilization of Emergency Departments in non-emergent conditions and the impact to their benefits.
• Identify and overcome barriers in order for members to complete needed health screenings, obtain needed services or make payments to secure enhanced benefits.
• Review each member profile prior to outreach to identify areas of opportunity, which includes but is not limited to reviewing additional benefits available for members and identify opportunities for members to become eligible for additional benefits.
• Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
• Review and analyze data for call reports to make adjustments as needed to call approach for members in order to obtain information.
• Act as a secondary resource for the Member Services or Provider Services call centers.

Education/Experience:

• High School diploma or equivalent and 0-2 years of sales experience in a call center or other high-pressure sales environment.
• Bilingual in Spanish and English preferred.

Job Types: Full-time, Contract

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Location:

• South Carolina (Required)

Work Location: Remote