BCforward is seeking highly motivated Hybrid Customer Service/Customer Support for the Maitland, FL.

Job title: Customer Service/Customer Support / Client Support

Location: Maitland, FL

Shift: 9am to 5:30pm Mon-Fri

Payrate: $20-22/hr

Job Type: hybrid model – 4 days in the office, and 1 day from home (with 5 weeks of initial training onsite 5 days a week.)

Duration: 6 months possibility of extension

Job Description:

• In this role, you will serve as front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on technology, and more.
• You carry the weight of service reputation and client satisfaction in your hands.
• The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
• There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
• To thrive in this role, you must be comfortable working in a metrics-driven call centre environment as part of a structured day.
• You have a way with clients that builds rapport, establishes trust, and shines with professionalism.
• Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.
• As a result, your client satisfaction scores make you proud.

What you can expect on a typical day:

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• You hold yourself to the highest ethical standards and live core value of "Integrity is Everything."
• Educate and Provide Recommendations. You will leverage your product and services knowledge to help clients understand our products' value.
• You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
• Daily phone time may increase during peak seasons, like at the close of the year.