BCForward is currently seeking a highly motivated Onsite IT Customer Service Representative LEAD opportunity in Minot, ND 58703!

Position Title: IT Customer Service Representative LEAD

Location: Minot, ND 58703–(Onsite)

Anticipated Start Date: 06/25/2024.

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 6months (with possibility of extension or conversion)

Job Type: Contract – 40 HRS Weekly, Onsite

Pay Range: $50/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Desktops & laptops, Field Support

Apple Mac OS.

Mobile Device Management, Android, iOS

Job Description:

Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes (IMACs).

Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.

Company Hardware and software maintenance and support.

Workplace (Laptops, Desktops, and iOS) device optimization and configuration.

Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.

Contractor shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.

Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.

Contractor shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.

LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.

Field Services Support shall not manage P1 tickets.

Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

Desktops & laptops

Apple Mac OS for remote connectivity (e.g., Citrix), where applicable

Printer queue and break/fix coordination

iOS devices

Android devices, where applicable for Mobile Device Management

The supported software is listed below:

Enterprise software part of Companys standard workplace image (desktop and laptop)

Provides meeting support and assistance with the use of AV hardware.

Set up and install A/V equipment such as projectors, TVs, speakers, microphones, and cameras.

Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces.

user-serviceable parts on A/V equipment.

Contractor's Field Support services provide hands-on support for infrastructure devices in the Workplace. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds & Changes ("IMACs") Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items. Company Hardware and software maintenance and support Workplace (Laptops, Desktops, and iOS) device optimization and configuration Contractor shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.

Benefits:

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.