Willowbrook Prosthetics & Orthotics (a Next Step Bionics and Prosthetics clinic) is a well-known and respected provider of quality orthotic and prosthetics services. Our team is committed to providing innovative prosthetic and orthotic technology, one-on-one personal attention and nurturing guidance. Our goal is to be the “go-to” place for patients to receive exceptional orthotic and prosthetic care. Our philosophy is driven by truly understanding what an amputee goes through in life.

Summary:

The Patient Care Coordinator (PCC) facilitates an excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation and supporting clinical and technical staff. Additionally, the Patient Care Coordinator is responsible for maintaining an organized and clean office environment and patient treatment rooms.

Core Responsibilities:

• Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
• Greets patients and visitors in a welcoming and helpful manner
• Obtains patient demographic information and accurately enters and updates EHR
• Schedules patient appointments and ensures that all required follow-up is complete
• Confirms future appointments following established guidelines
• Performs pre-visit chart audit reviewing for required documents and plan of care requirements
• Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients and families and tracks to completion making follow-up outreach as needed
• Collects documentation and patient payments as determined by Central Billing Office
• Documents all patient related activity in EHR in an accurate, thorough, and timely manner
• Opens and distributes incoming mail
• Attends and participates in daily and weekly meetings
• Assists in marketing efforts to build relationships with local referral sources
• Performs other duties as assigned

Skills, Knowledge and Qualifications:

• High School Diploma or GED
• One - two years of medical office experience working directly with patients
• EHR/EMR experience
• Excellent communication and interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner
• Ability to prioritize workload and manage required follow-up communications

Benefits we offer:

• Referral Bonuses
• Paid Sick and Vacation time
• We provide a flexible work environment to offer work/life balance
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Wellness Program - Save up to 30% in your medical premiums
• Company Paid Life Insurance
• Affordable Short- & Long-Term Disability Insurance
• Affordable Accidental and Critical Illness Insurance
• 10 Paid holidays
• Give Back Program – Paid time off to Volunteer
• Annual Performance Reviews
• And Much More…

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person