SUMMARY

BCT is looking for a Cash Management Support Specialist to join our amazing team. This position supports the Branch Network and Commercial Department with primary focus on cash management services and cash management support, such as:

• ACH payroll services.
• Internet wire services.
• Remote deposit services.
• Positive pay services.
• Account reconcilement services.
• ACH cash concentration services.
• Merchant services.
• Cash sweep services.
• Business credit card services.

And be a contact person for internal and external clients regarding these services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

· Ability to interact (in person, phone, and electronic communication) with the public well and to deal effectively with their questions or problems.

· Knows the Bank’s products and services thoroughly and seeks out opportunities to explain, promote, or sell products/services.

· Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent client service.

· Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments.

• Ability to deal effectively with businesses, answer their questions and assist with issues or problems as they arise.
• Serves as a model of excellent client service to other employees.
• Handles client complaints or questions and refers them to the appropriate party to remedy the situation.
• Works directly with business clients remotely or at their location to configure various cash management services.
• Ability to work with business accountholders in determining services needed in the cash management space.

Commercial Cash Management Support

• Provide timely response to all client inquires as a highest priority.
• Attend the weekly Commercial Team meeting as requested, to assist the Commercial Team with their business client’s needs.
• Participate in client and prospect sales calls with the sale lead as a cash management subject matter expert.
• Maintain an Excel® spreadsheet tracking the current cash management services pipeline.
• Assist Mortgage, Commercial, and Retail divisions on cash management Inquiries.
• Set up and maintain business cash management services and users through several vendor supported mitigation tools.
• Other duties that may be assigned by management.

CRITICAL SKILLS

• Ability to establish and maintain effective working relationships with department co-workers and employees and officers in other departments.
• Ability to establish and maintain effective working relationships with the cash management business online banking clients.

BCT is an Equal Opportunity/Affirmative Action Employer

BCT supports a workforce of diversity, equity, inclusion, and accessibility

BCT has been awarded Best Bank To Work For in 2019, 2020, 2021 and 2023

Job Type: Full-time

Pay: $42,187.78 - $50,806.79 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Professional development assistance
• Profit sharing
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Business support: 2 years (Preferred)
• Microsoft Excel: 1 year (Preferred)
• SAP Finance & Controlling: 1 year (Preferred)

Work Location: In person