BCT - Bank of Charles Town is looking for a full time Loan Servicing Operations Administrator to join our amazing team.

The Loan Servicing Operations Administrator position is a seasoned professional role within BCT’s institutional Loans Operations organization. The candidate will work with the Loan Operations Manager to transform Loans operational functions through the implementation of new governance, controls, process optimizations. This position will also be a liaison for the loan servicing and post-closing department to be a back-up and to assist with streamlining processes.

Responsibilities:

• Perform backup to a variety of tasks in servicing loans including processing new loan boarding, payments, reserves, modifications, and services.
• Perform various department functions as required and assigned by management.
• Assist with the daily direction and workflow of loan servicing operations in each area of the department.
• Cross train on all post-closing processes.
• Effectively communicate with a wide variety of internal parties to resolve loan level issues.
• Other duties as assigned.

Systems:

• Assist/Act as liaison with JHA and IT to resolve loan related questions that arise with core processing system and offer support to other staff members when software related questions arise.
• Execute quality control measures with respect to loan servicing.

Audit:

· Take lead on departmental audits and audits finding resolutions.

· Assist in the development and maintaining of department operational procedures and adhere to Bank policies and government regulations.

· Reconcile loan general ledger/DDA accounts.

Process Improvement:

• Identify and implement process improvement measures across the loan servicing department. This may in conjunction with other areas (IT, Deposit Ops, etc.)

Projects:

· Assist and lead with departmental projects including new software implementations, product releases/updates, and cross functional projects.

• Tracking and imaging all documentation for each project as well as noting of internal systems

BCT offers an attractive benefits package to include: health, vision, dental insurance; life insurance; PTO (paid time off); Paid holidays; 401K Plan; Long term and short term disability; banker development program; tuition reimbursement; employee stock purchase plan

BCT is the recipient of American Bankers 2019, 2020, 2021 and 2023 Best Bank to Work For Award

BCT is an equal opportunity/affirmative action employer.

BCT supports a workforce of diversity, equity, inclusion, and accessibility

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Loan servicing: 10 years (Required)

Work Location: In person