You haven't searched anything yet.
Description
We are the makers of possible
It takes the imagination and passion of all of us from design and engineering to the manufacturing and marketing of our billions of MedTech products per year to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self.
Become a maker of possible with us.
Are you looking for your new career?
BD Parata is currently seeking a Field Support Engineer in the Indianapolis, IN regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products.
In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Please visit the link below for more information regarding BD Parata Pharmacy Automation products.
Key Responsibilities :
Deliver world class customer service and problem resolution skills at new and existing client sites.
Cultivate positive customer relations by responding to complaints / inquires in a collaborative, supportive, and professional manner.
Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.
Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.
Respond within SLA requirements to break / fix service requests.
Collaborate with regional and national service team members to identify and resolve complex problems.
Periodically assist Product Implementation Team with installation of new automation.
Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.
Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.
Be a highly responsible professional who can perform work independently with little supervision.
Maintain professional appearance in line with company policy.
Periodic travel outside of the local region and overnight stays may be required.
Weekend and holiday coverage as well as occasional overtime may be required.
Organize and maintain company supplied tools and inventory.
Timely reporting of expenses through Concur.
Willingness to extend themselves beyond the specified workday as required by the situation.
Skills and Experience :
Associates degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering or Biomedical Engineering Technology plus 3-5 years of experience in a field service role, preferred.
Equivalent combination of education and relevant experience servicing medical or complex business equipment may be substituted.
Highly motivated to provide superior customer care.
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required.
Proficient knowledge of Microsoft Office is required.
Extensive knowledge of basic computer networking including use of windows tools to identify network and pc information.
Knowledge of setup and use of routers and switches.
Ability to locate and edit configuration and XML files within a file structure.
Understanding of ghosting and re-imaging processes.
SQL knowledge a plus.
Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems.
Proficiency with digital multi-meters and voltage / amperage testers.
Work Environment and physical demands :
The characteristics described below are representative of those encountered while performing the essential functions of this position.
When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.
Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.
Work will also include working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
Must be able to carry, lift and push / pull up to 50 pounds frequently and up to 100 pounds occasionally.
Must be able to stand up to 10-12 hours a day on occasion.
Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
Daily car travel is required; occasional air travel is possible. Travel by car may average four hours per day, with occasional shorter and some longer drive times expected.
Use of ladders and step stools on a regular basis.
BD Parata Provides : A fleet vehicle
A fleet vehicle
Corporate credit card for travel and expenses,
Company issued laptop and phone for business use.
Tool kit containing standard and specialty tools need for servicing of automation.
A comprehensive suite of benefits.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.
It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of health.
Last updated : 2024-06-24
Full Time
Wholesale
$71k-95k (estimate)
06/26/2024
06/27/2024
bdcompany.com
CHANDLER, AZ
25 - 50
Private
$5M - $10M
Wholesale
The job skills required for Field support technician include Field Service, Installation, Customer Service, Products and Services, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field support technician. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Field Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Support Technician job description and responsibilities
Field Support Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
03/27/2022: Huntington, NY
The Field Support Technician delivers the service and customer assistance during field visits as per the client’s requirements.
03/29/2022: Fort Worth, TX
Field Support Technician maintains the documentation related to downtime, repairs, and alterations.
02/22/2022: Abilene, TX
They plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
02/24/2022: Tucson, AZ
Field Support Technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
04/24/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Support Technician jobs
Experience with managing and preserving technical equipment.
02/10/2022: Laramie, WY
Ability to travel and work according to a changing schedule.
03/08/2022: Rockford, IL
Employers in highly technical fields, like information technology or diesel engine repair, look for those with at least an associate's degree or certificate in a related field, such as heavy equipment repair or computer technology.
03/26/2022: Jamestown, NY
All Field Support Technicians, regardless of industry, must be able to work independently with little supervision.
03/29/2022: Twin Falls, ID
Certifications are not usually a requirement to become a Field Support Technician, but they can help you become a more competitive candidate when applying for jobs.
04/27/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Field Support Technician.