Job Purpose:

The Service Technician provides skilled/certified service and repairs for our systems on verticals including healthcare, education, security, and other technologies. The Service Technician position demonstrates a thorough competency in field installation techniques and a thorough understanding of company standards and methodology. This position will represent Beacon in a professional manner in front of our customers.

Duties and Responsibilities:

• Troubleshooting low voltage systems to determine problems and correcting/debugging.
• Participate in small service projects, service agreement fulfillment, and quality control to facilitate the turnover from projects to service.
• Demonstrate ability to accomplish assigned tasks on schedule.
• Demonstrate basic installation methodology in wire pull, device installation, wire pathing, and other tasks as they are assigned.
• Expected to be part of the on-call rotation.
• Demonstrate a thorough understanding of systems upon which factory certification is achieved.
• Demonstrate thorough understanding of procedures and guidelines.
• Great communication with customers and represents Beacon in a professional way.
• Provide daily reports to Service Coordinator on work completed and issues related to project completion.
• Completing required paperwork in a timely manner so the Service Department can invoice customers correctly and promptly.
• Promote Beacon services and products to customers.
• Specialty tools will be provided to service technicians on an as-needed basis. Basic hand tools will be required for qualified candidates to provide. Installer will be responsible for providing reasonable care in protecting and maintaining tools.

Other Duties:

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Required Skills & Abilities:

Knowledge:

a. Basic knowledge and understanding of low-voltage related installation considerations and techniques.

b. Factory certification on a Beacon Communications offered system must be desired for continued advancement.

c. Basic understanding of OSHA guidelines as well as the NEC and TIA/EIA standards.

Skills and Abilities

d. Experience in installation related to low-voltage technologies.

e. Ability to read blueprints and construction drawings.

f. Ability to communicate effectively with multiple types of end-user customers

g. Strong team player.

Education, License, and Experience:

Education:

• High School Diploma or approved equivalent.

Experience:

• Technical Training:
  • Certification in Rauland Borg Products and installations is highly desired. Specifically, R4000, RIV, R5000, R5, ICS, and TCU.
  • Security background is preferred. Certifications in one or more of the following is desired: Open Options, Hirsch, 3xLogic, Video Insight, and Bosch.
• Three years minimum experience in Low-voltage installation.
• Holds an OSHA 10 or higher certification as well as a thorough knowledge of guidelines covering the NEC and TIA/EIA standards.

Physical Requirements:

1. Ability to communicate providing verbal feedback in a professional manner.

1. Requires sitting, prolonged standing, walking, handling, gripping, pushing, pulling, and reaching overhead with force. Also requires stooping, crouching, crawling on knees, and working along floors/subfloors.

2. Ability to physically transport ladders up to 12 feet in height and lift ladders on and off vehicle roof racks. Must be willing and able to climb and stand on ladders and scaffolding.

3. Frequently lifts and carries items weighing up to 50 pounds, sometimes overhead.

4. Ability to use power-actuated hand tools, i.e., hammers, drills, and saws.

5. Ability to see a full spectrum of color for correct wire identification.

6. Maintain a clear background check in order to satisfy customer job site badging requirements.

7. Willing to submit all vaccinations and screening tests required for customer job site badging protocol.

8. Maintain a clear drug and alcohol screening protocol.

9. Maintain a valid Drivers License

10. Ability to navigate all types of construction sites.

11. Consistent, dependable, and timely attendance per schedule.

Travel Requirements:

• 20-50% travel as needed.