61 Benefit Customer Service Representative Jobs in Minneapolis, MN
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Sabre Plumbing, Heating, & Air Conditioning
Minneapolis, MN | Full Time
$41k-51k (estimate)
3 Months Ago
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Benefit Customer Service Representative
$51k-65k (estimate)
Full Time
2 Weeks Ago
Beacon Hill is Hiring a Benefit Customer Service Representative Near Minneapolis, MN
To Apply for this Job Click Here
Benefit Customer Service Representative
Role:
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering, and troubleshooting issues.
This position requires 1 to 2 days per month on-site, and candidates must be within 60 miles of Bloomington, MN.
Key Responsibilities:
Benefit Customer Service Representative
Role:
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering, and troubleshooting issues.
This position requires 1 to 2 days per month on-site, and candidates must be within 60 miles of Bloomington, MN.
Key Responsibilities:
- Provide high-level customer service support when handling customer's questions/complaints regarding defined benefit pension and/or health and welfare plans.
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
- Demonstrate flexibility to customize the customer service approach to meet all types of member communication styles and personalities.
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Proficiently translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client's plan documents, amendments, or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions, and anticipate the future needs of the member.
- Maintain diplomacy and tact while dealing with upset or escalated callers.
- Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information.
- Maintain and document complete and accurate call and case notes.
- Respond professionally to customer inquiries/complaints received via phone, email, or other communication channels.
- Demonstrate the ability to maintain a high level of customer service in a changeable work environment.
- Participate in team meetings and training.
- Possess a cooperative and positive attitude towards customers, internal contacts, and team members.
- Perform other duties as assigned.
Requirements:- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills.
- Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills.
- High level of attention to detail.
- Strong computer skills with the ability to navigate multiple software applications.
- Working knowledge of health and welfare and/or defined benefit pension plans is a plus.
- Minimum 1-2 years' experience in a customer service setting, at least 2-3 years preferred.
- Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel, and Word).
- Ability to type 30-40 WPM.
- Ability to work in a team environment.
- Ability to work in a multi-tasked environment and prioritize and organize work.
- Ability to understand and follow oral and written instructions.
- Ability to work a flexible work schedule (30 - 40 hours/week with some overtime requested; variety of schedule start and end times).
- Must have excellent attendance and be punctual to work.
- Fluency in Spanish is a plus.
- Associate or Bachelor's degree preferred.
1382440_1724104060
To Apply for this Job Click Here
Job Summary
JOB TYPE
Full Time
SALARY
$51k-65k (estimate)
POST DATE
08/23/2024
EXPIRATION DATE
09/09/2024
WEBSITE
beaconhillstaffing.com
HEADQUARTERS
BOSTON, MA
SIZE
200 - 500
FOUNDED
2000
TYPE
Private
CEO
ANDREW WANG
REVENUE
$50M - $200M
INDUSTRY
Business Services
Related Companies
About Beacon Hill
Beacon Hill is a Massachusetts-based management consulting firm that provides staffing, recruitment and related services for businesses.
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