We are hiring an Application and Tech Management IV Professional in Roseland, NJ. This is an on-site position 5 days per week. (Tech Café/Deskside Support)

• Do you like apple products?
• Do you think automation is cool?
• Are you the IT guru everyone reaches out to?

Well, this may be the role for you. Ready to make your mark?

We are looking to hire a motivated multi-tasker who loves technology and join our End User Computing team.

As an Application and Tech Management IV professional you will be a point of contact for employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, network/IP telephony services, and print services.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you can expect on a typical day:

• Technical Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve IT Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

TO SUCCEED IN THIS ROLE: Requirements

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• 3 - 5 years experience with hands-on servicenow experience troubleshooting/solving end user laptop and mac issues related to corporate network and internet connectivity issues while maintaining security guidelines and company risk postures.
• 2 - 4 years experience with supporting and troubleshooting SASE solutions (Palo Alto Prisma preferred / ADEM a plus)
• 3 - 4 years experience with Windows, Microsoft OS, AD, Azure and Collaboration tools preferred.
• 3 - 5 years of desktop support supporting medium to large size businesses (large enterprise support preferred)
• Process-driven with experience utilizing ServiceNow and Service Desk IT ticketing systems with preference on Service Now.
• Experience in installing, configuring, networking, and troubleshooting desktop operating systems and office applications while maintaining security principles and policies.
• Skilled in interpersonal relationships that encompass clear communication skills, planning, organization, and setting priorities.
• Self-starter with strong time management skills and the ability to prioritize workload
• Self-motivated with the ability to proactively identify areas of needed improvement
• Ability to work with team and train other team members on specific troubleshooting of Palo Alto Prism Access [Panorama = Firewalls]
• Enthusiastic team player with excellent written and verbal communication skills
• Excellent communication skills, which allows for advanced troubleshooting and problem solving via oral and written communication.
• Ability to make quick, informed decisions about problem solving while safeguarding associates critical to the success of SASE program.
• Demonstrated ability to follow up on multiple priorities simultaneously to accomplish all tasks without sacrificing quality and maintain positive security posture of the company.
• Ability to assess the information provided by the associate in troubleshooting and determining source of problem, either software, hardware, or user-error.
• Experience improving Associate incidents, able to monitor performance and quality of the resolution of tickets, and provide key pivotal recommendations to improve SLAs and mean time to resolve issues.
• Able to monitor tickets for process compliance and adherence to company security policies. This role will meet regularly with key security stakeholders to ensure Zero trust principles are being adhered to.
• Align troubleshooting and problem solving is within the guidelines of acceptable use of IT infrastructure, resources, and maintaining Security governance and policies.

Bonus points for these: Preferred Qualifications

• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• Palo Alto Prisma Access knowledge including troubleshooting policy flow (Autonomous Digital Experience Management experience a plus).
• ServiceNow ticketing process flow and design.
• Experience with Intune preferred
• Automation experience preferred
• VM/VDI networking experience preferred
• Experience with endpoint experience management tools including the ability to search for faults and interpret results
• Knowledge of how Secure Web Gateway/Web Proxies work
• Knowledge of Zero Trust Network access

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future™